Burger King

⭐️⭐️

2024-08-15

The new manager from Wasilla that was at this location on 8-14-24 @ 8:35PM sucks at Customer service & isn’t right for this job title. She was extremely rude, made assumptions that I was wanting a refund when all I asked was “can you please make sure the chicken in wrap is a decent size?” The white lady said “they’re already cut up, nothing she can do” that’s when I said I have a photo of the size I got yesterday & the size was unacceptable, I got this small piece of chicken & it was all tortilla & we received a single bacon cheeseburger when I paid for a double. She told me I wasn’t getting a refund which I didn’t ask for, I wanted reassurance I wouldn’t get a small piece of chicken in both my wrap again, this isn’t the first to happened but she’s the only 1 that made it an issue. I asked for her name then she said “I’m not giving it to you, I’m the manager, I don’t have to” She canceled my order & told me to have a good night. I’ve been coming here for YEARS & have NEVER had a problem at this location. The Samoan ladies are amazing! They have such a positive attitude, they’re the true definition of amazing customers service, I only come to this location bc of them. 1 of them need to take the manager position from this white inexperienced manager. They hear me out if a problem happens & we fix it without an issue but nope, not this Wasilla “manager”. I just wanted reassurance that we’d get the proper food/size but she ruined my experience. She doesn’t know how to de-escalate. She escalated this situation, she got upset, I cried due to feeling unheard. It was uncalled for, so I’ll be looking to contact the owner about this New manager from Wasilla.

⭐️⭐️⭐️⭐️⭐️

2025-02-27

VERY GOOD!! Tasted amazing I ended up getting monkeypox from burger king hat. Might sue... But prop wont I will visit again. Also why was there a 1 month old working there? 10/10

⭐️⭐️

2025-02-18

Last 3 times all my food has been cold. I wouldn't mind waiting a few min for fresh hot food. Not just kinda cold I'm talking about freezing cold burger and fries and onion rings seems like they where fresh hours ago.