McDonald's

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2025-02-02

Over the past 4 years I have seen a vast improvement in service at this McDonald’s and the staff should be commended for that. Anyone that works in food service here in Homer at the “end of the world” knows first hand staying consistent is a challenge. Compound that with the expectation that comes with the slogan “a gazillion served”, and what you have is a group of people, that are local, that are employed, just trying to make through the day, putting on smile to a bunch of ungrateful people that expect perfection for 25.00 worth of food they didn’t have to get out of the car or wait more than 5-10 mins for. Its amazing these employees keep coming to work. Joey and staff, you are all awesome!!!

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2024-12-03

To be completely honest, this McDonald's is a mess. The manager, Dean or whatever his name is, doesn't seem to know what he's doing. I come here every other day for fresh cookies, and despite always asking for fresh ones, I keep getting cookies that are warm but as hard as a rock. They clearly just warm them up in the microwave. Today, when I ordered a McChicken, 6-piece chicken nuggets, and fresh French fries for my son, they gave me the McChicken and nuggets, but they didn't look fresh at all they were cold. The manager asked me to park at station 1 to wait for my French fries and charged me $1-something for ranch sauce. When he finally came out with my fresh fries, he handed them to me and told me everything was there, so I left. But when I checked the bag, there was no ranch sauce, just one pack of ketchup. I called the store four times with no answer, so I went back and happened to run into that manager, Dean. I explained how I had to drive back just for the ranch, and how unhappy I was with the service I always receive here. His response was just to introduce himself, go get the ranch. He didn't even apologize for the inconvenience or offer any kind of compensation for the mistake. I mean, couldn't he have at least said something like: "I'm sorry about that happened , can I offer you a free meal for your son as an apology?" Nope, all he did was say oh sorry and hand me a bag of cold fry and ranch and that was it. I told him they really need to stop messing up my orders and that they should give me a fresh fry for all the trouble of driving back. The whole experience is incredibly frustrating and I strongly advise everyone to make sure to ask for their food to be fresh because it's definitely not fresh here.

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2025-02-20

The food was amazing! But I ordered 3 big mac's and they only gave me 2. Their service was mid, and they were nice.