Wendy's

⭐️

2024-11-25

I am writing this in regards to the unpleasant experience I had at one of your Wendy's in my city of Mobile, AL. It is located at 425 Schillinger Road South Mobile, AL 36608. First, I had to wait a fair amount time for someone to come to the counter to place my order. Second, my order was input incorrectly as one part of my order was a combo(MEDIUM size) the other was supposed to be just a sandwich with a SMALL drink(no combo). The combo was put in correctly, the second part was input as a combo incorrectly. I was NOT given a receipt during this time. I went to go inquire why my meal came to a certain total when I know it SHOULD have been lower than what I had paid. When I inquired I was told by Javian(spelling?) he had input my order incorrectly. Then to make matters worse there was NO ketchup in the entire building. I'm talking NONE! NOT EVEN ANY ON THE LINE TO MAKE ORDERS WITH! I know this because my son had EXACTLY none on his Dave's Double which ONLY was ordered with ketchup, cheese, and onions(which they left those off too). I understand being out of condiment packets, but for Christ's sake tell your customers if your establishment is out of KEY ingredients ON THE LINE, AT MINIMUM! Then the drink machine looked like it had been the victim of a syrup murder. I'm talking ridiculously in need of a wipe-down on one side. How hard is it to surface clean your lobby area and have it look presentable? Then cap off the fact that Keisha(spelling?) the manager either couldn't care about how the store front was being ran as when my mother inquired if she knew that they were out of ketchup (CLAIMS SHE DIDN'T KNOW, hard to fathom when she's TAKING AND FILLING orders at the drive through). My mother inquired couldn't someone have gone to the Rouses grocery store in the SAME parking lot as this establishment and bought some bottles of ketchup to AT LEAST be able to have it in the restaurant on the tables until more ketchup could be ordered or come in. No apology was ever offered for the inconvenience, hell, my mother had to stop and question her about it because at first she thought Keisha was coming to speak to us at our table. This also was NOT the case as Keisha was more concerned with what her elementary school aged child was doing in the lobby with her phone in the booth behind us(PRETTY SURE THIS IS AN INSURANCE AND CORPORATE/FRANCHISE VIOLATION AS IT APPEARED HE WAS ONLY THERE BECAUSE HIS MOTHER WAS). All in all this was one of the ABSOLUTE worst experiences my mother and I have ever had at a Wendy's EVER. Consider yourselves warned!!! DO NOT EAT HERE UNTIL THESE ISSUES ARE RESOLVED!!! Chic-fil-A is in the same parking lot, try the Lord's chicken instead. *NOTE: I rated this establishment one star ONLY because Google made me so this would post, else it would have been zero. And the drink machine looked worse than the photo, I just didn't want to draw attention to myself whilst shooting a photo of it. Posted on 11/24/2024 @ 10:09 PM CMT.

⭐️

2025-01-05

They don’t know how to read or they’re just lazy. I ordered gravy and biscuits on two separate occasions and they just throw a sausage biscuit in the bag.

⭐️

2024-12-16

Upon placing my order, everything was good. Here is why I am giving the 1 star. I waited nearly 20 minutes to receive my order. I noticed how like 10 burgers are made at once and wrapped just sitting there. The guy even opens them up I guess to make certain each order is bagged correctly. Insane! Here’s a tip…make one complete order, bag it, and place the receipt by it and hand give it to the customer when ready. Do not wait a while then go get the fries and finally take it to the counter. (Hope this tip helps you out.) Another one, sticky floor. By the Coke machine the floor has Coke spilled there and super sticky in that area. Send someone to that area to mop at times. The burger also tasted dry probably from sitting there for so long.