Braum's Ice Cream & Dairy Store

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2025-01-14

My family and I came through the drive through roughly around 4:20pm today. We ordered three dinner meals with drinks. One being a sweet tea with a scoop of ice cream added. The gentleman on the speaker said that he would have to charge us for a kids scoop. We said that would be fine and proceeded to the window to pay. We did not get the ice cream in the tea. When asked the girl said it was didn’t order any ice cream. The manager then refused to give us her name or give us our receipt to show were it was not charged. Because the girl at the first window didn’t gives us one. With a very upset three yr old we were in a hurry and didn’t think about the receipt. I wanted to pull into a parking space but with kids in the backseat and one being a screaming three years old so we had to come straight home. We get home to hardly no fries in one box and another box smeared with something and cold chicken. Seriously Braum’s do better.

⭐️

2024-07-11

It's official. Shrinkflation has hit our local Braums. Ordered the spicy chicken sandwich. The patty was thinner than the bottom unrounded bun but when I asked for it to be remade and they even noted that it looked like an old patty and the remade one has a smaller diameter patty and slightly thicker in one spot but thin nonetheless resembling the same thickness of the bottom bun still. I was told that patties are inconsistently sized (That's a whole another can of worms but okay). Earlier today we ordered a spicy chicken sandwich for my partner at 1:00 p.m. Same story, thin chicken but they were hungry and didn't have time to go back on their lunch break. These spicy chicken sandwiches I just ordered at 4:30 that I asked to be remade we're both thin like the one at 1:00 p.m. and not inconsistent like I was told. Today they've been consistently thin and small. They've been consistently good and well portioned up until now as we get these a few times a week and have had no issues until now but here we go.. Heck, I usually have to wait for our chicken sandwiches to be completed because they take so long to cook because they make me park in the parking lot waiting for it telling me that they have to wait for the chicken to finish cooking. Thin chicken patties don't take long to cook and I didn't have to wait at all today for any sandwich that I ordered. Must be because they were thicker patties to have to cook through before and now they are thin. Must be a new supplier. One star for food portions shrinking without the price is going down.

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2023-05-30

Went here yesterday for the first time. Staff was very kind and patient. I really like their market with their own affordable dairy products. The shake, sundaes, and ice cream we tried were all delicious and great prices! The burger and fries were not great, and we would probably never order again. The burger did not look like the photo at all. It was flat and tasted just like a frozen patty from a high school cafeteria. No flavor and weird texture. I was very disappointed in the food and so was my husband. But my kids liked the junior burger, bag of 6 with cheese for $7, and it surprisingly had a much better flavor that the adult burgers.