Rally's

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2024-12-12

I came to this location because it's less than a block away from my work. Well on this day I came over 20+ minutes early for work. The young lady with the nice body shape with the tall hairstyle was on her smartphone when I walked into the building. She gotten off her phone taken my order without listening to what was told to her about the order. I told her three times I wanted the order up-sized she came back to me with a small drink. I told her I didn't order a small I told you three times I wanted my order up-sized she said, Oh well I can't change your order. I told her what do she mean that she couldn't change my order? And informed her that I have been at this location for years if they had an error on there end they usually corrected thst error. So I just let it go and just waiting for the rest of my order. The guy who was frying the food keep on looking at me. I guess he notice that I was getting anger and inpatient. He was the only one really working his ass off while the others were talking and talking and talking. To the point it was making me late for work. I told young good looking shapely woman to cancel the order I'm going to be late, so the young lady told the person in the back that I was canceling my order. A darker skinned woman came out she ask me did I want an refund I told her, yes! It's taking way to long. She said that my order was almost finished. Only reason why she told me this is because she didn't know how to do refunds. So she asked this older dark skinned man who talked like he was Handicap if he knew how to do a refund he said no. While them talking I seen another red flag while them making my order. The guy who talked like he was handicap face was very close to the sandwich and talking loudly without a mask or anything on his face coming that close to your food. I ask her to give me a fund she said we're almost finished your order. I told her never mind I just want a refund then she said that she didn't know how to do a refund and was trying to do so. Than had the nerves to ask me to come back in the morning to talk to the other manager for a refund. I informed her that I have to work in the morning, why should I come back here again just to get my money back if you're suppose to taken care of this. So I went across the street at, Wendy's with less than 5 minutes left before I'm late for work. I explained to them at Wendy's how poor the workers were at Rally's she had a lot of sympathy for me and my whole order I mean the whole order was done in less than three minutes and came just in time for work. Thank you very much, Wendy's! And shame on you Rally's! I called the next morning to speak to the store manager whatever that's worth? Told him the whole situation with the poor service and the manager not knowing her job and responsibility of knowing how to give an customer back there money. The store Manger Ben Whims told me to call this customer care 800 number so I did. I also voiced my frustration to them asked for my money back they asked for my name and the ccv number on my card. They seen my information and how the refund was supposed to be for and they given me an case number. They told me that it may take around three days to told them okay. Those days pasted so I called them back I spoken to there foreign call center once again this time they told me that it will take either from today to five day to get a refund. Waited a little past a week. I call back a third time same run around told me pretty much the same thing. So I wait I just called them back three weeks later just a few minutes ago before first checking with my bank. Same run around but a different day and a different week. This time I wasn't nice at all about this problem. My best advice stay away from this Rally's Checkers location and as a whole just stay away from, Rally's Checkers all together. They have very poor policies and very poor workers. Rate F- to 0- is the best I can rate them mainly this location. A Merry Christmas to all...

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2025-02-01

Food is always good here, love the grill dude Ben Willams(should be promoted) if I’m honest the other two employees that were there didn’t seem like they wanted to be there while Ben was happy and friendly. I came through the drive through to be met with a woman on the speaker, she seems like she hated her life very non enthusiastic, came to the window to be reasked what I ordered by a different person entirely as she didn’t put it in. Older gentleman comes to cash me out but as I show him I’d like to scan for rewards he calls Ben over as it’s too difficult, was his words. Ben was more than happy to help, even continued trying to scan our rewards when it wasn’t wanting to work, reassuring he was going to get it to scan. Personally have kept coming back to this location strictly for Ben, he’s so sweet and friendly, and happy all around. Give Dat Man A Raise 👏

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2025-01-06

Got my entire order wrong. Put everything on my burger I said not to. Asked me if I wanted an apple pie and I said yes just to get down the road to see I never received it. After giving my order they closed the window had me waiting just to open it back up to ask if I needed anything and I had to tell them I orded a bottle water which she claimed she didn't get in my order.