Sonic Drive-In

⭐️

2025-01-03

I have to this sonic before and haven't had any issues, but recently the quality of service has seriously declined. Went to grab some lunch today, put in our order and waited over an hour only to still have our order come out wrong. Beside us we had 2 mobile orders that the team got wrong, and when all three of us asked for help and followed up on our orders we were met with confused team members with headphones in their ears. At this rate, I would strongly advise making the drive to a different location until the team here understand how to effectively manage their establishment.

⭐️

2024-11-09

For the first time ever, I feel like writing a review is a must. Overall the experience I had tonight at this sonic location was unforgettable to say the least. To start, I placed my online order at roughly 6:47pm after 40 min I arrived to pick it up. Once at the window I let the person on the other end know I was picking up an online order, the girl then says another name before I say my name. I tell her my name to which she almost instantly lets me know they have no order and that there is nothing she can do.. confused I ask how it’s possible she can’t see my order when I have the online order on my phone and also the confirmation, I also ask her to look at both since it’s really odd that she’s instantly just defaulting to “ there’s nothing I can do, you have to call the customer service number”. After some back and forth, mostly filled with her asking me if it was a mobile order and me repeating it was an online order not mobile I ask her to give me the number I need to call and she respond with “if it know, whatever website you ordered from, you’ll have to get it from there”. At this point I clarify and ask her that even though both the online order screen shot and the email confirmation are useless since she doesn’t see it on her end but the location information is all correct, she says yes, I can’t to anything on my end. I ask her for a manager and when she comes out it sounds like the same person, but regardless I ask her how it’s possible that I have to ways to confirm the order but all they keep telling me is that they don’t see it and nothing can be done. Absolutely nothing. This “manager”tells me that the order was placed at another location to which I tell her it was not placed at another location and show her the confirmation. I ask her for the store number since it is also listed and she replies “ I don’t know it”, after her still not really saying anything helpful and seeming still confused she finally tells me to pull up. Nothing else is said until she comes back out with my exact order in a bag closed, with my receipt and name and the time it was completed, which was at 7:06pm. I never provided her with even the order number since according to her it wouldn’t help. I’m not sure what was going on but hopefully they get Trained better to at least TRY to problem solve or speak with more information and assistance, instead of brushing someone off when they have proof of recipes.

⭐️

2023-01-02

Pulled up to the window, due to short staff they’re only doing drive thru. No biggie, it’s New Year’s Day and we’re not huffy people. My issue, was when I ate one corn dog (I’m now disgusted by this), bit into the next corn dog and it was mushy!! GROSS. Upon further inspection, it’s not cooked all the way through, it’s still doughy. I tear open the other one, doughy as well. We pull back up to the stall just to let them know and get new ones. We thanked the guy working, as my boyfriend and I both have worked food service and understand it’s not easy. The guy actually brought us out 5 corn dogs to make up for it, very nice! However. STILL. NOT. COOKED. So I now have 8 doughy, cold corn dogs when I just wanted 3 cooked ones!! STOP COOKING THEM FROZEN AND TURN YOUR FRYER DOWN. The outside is very crispy and the inside is cold!!!! This has also happened to me at the Maricopa location. SOMETHING NEEDS TO HAPPEN. THIS IS A LITERAL HEALTH HAZARD!!!