In-N-Out Burger

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2024-10-20

It was opening day, so the drive-thru line was extremely long, and there were almost no parking spots available. However, there were so many employees outside directing traffic and organizing everything that the wait wasn’t too bad. After parking and walking in, I was able to place my order in less than a minute, and I received my food in about 10 minutes. There seemed to be at least 50 staff members inside and outside the store. It's really impressive considering how hard it is to find workers these days. In-N-Out is truly remarkable. The place was clean, the food was delicious, and the service was excellent. Thank you for open one by my home.

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2024-12-06

Customer service here was decent but could have been better. I ordered my usual single patties. I eat a lot and always get them individually priced and Never stack them. I asked for the ones with out cheese to be stacked and only two of the ones with cheese to be stacked. They got that incredibly wrong and ordered it wrong costing me an additional 3 dollars compared to the 50 times I have previously ordered this meal. I will never come back to this location based on the overly rude cashier who told me this is how they are supposed to write it up. Long story short I order this at least once a week if not more It has never been ordered this way and when I try to complain she was so rude I couldn't even eat my food I just had to write this review instead I'm still here in case the person reading this review cares I'm outside happy to talk to you. Updated: No one came to speak with me nor replied to this review. Obviously the owner/manager of this location plans on just getting by with the Chains reputation. Sad that they don't care about the local people who drive more business their way. Not that it matters as I am sure they will survive with out my families nine members constantly visiting but the previous location I visited prior to this one opening promises to never do me dirty like this location. Hope other people find value in this honest review. I encourage the cashier to read a book or two on body language and facial expressions. Learn that deferring to "that's how we were told to do it" is the least constructive answer and shows no ability to overcome customer objections. Manager, you should show your staff how to retain customers and not dismiss their concerns like we are second class citizens. Any prospective customer: Don't expect service like you're used to from this location. Food was still delicious even though it was not as I ordered. I'll update or remove as needed if I ever hear back from the owner/manager.

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2024-11-26

The drive thru was busy and the dining area too, we waited for only 10 mins for our order, staff were attentive and pleasant. My kids loved that the taste was the same a Cali’s but much better quality, fries were fresh and delicious as expected! Great atmosphere and the staff didn’t seem they were rushing, they had more than enough staff to still give the expected great customer service experience.