Culver’s

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2025-02-02

Message for "true/regional/GM" management and owners: We "were" regular customers at Culver's, Scottsdale for quite some time. We go at least 3-4x per week for either quick driver thru meals or stopping by for concrete mixers. For the first time today, we had a bad experience, thought it wasn't a big deal, theres a miss every now and then anywhere. However, the way it was handled was disappointing and a very bad experience altogether. Dropped by as usual, bought a couple of meals and mixers in drive thru - wait as always was long (15+ mins or so). That wasn't the issue. When we returned home, burger buns were soggy and wet, wouldn't hold the burger, fries were old and limp (soggy) - one fry had a full serving - other fry was empty and there were a "few" fries at the bottom of the bag. I called it to provide feedback, however wouldn't be going back out. I spoke with "Noah" - shift "manager" - he told me unless I brought the food/garbage back there isn't anything he could do. I explained we are regulars, first time issue however wasn't going back out again to deliver the horrible food we received. Noah failed to help. I did inform him I would share my experience along with photos of the food and he said "OK." This tells me there is no consequences to actions and I also wonder what other issues there are if managers aren't receiving feedback and making it right with customers, let alone regular ones that support the business. Survey 0QTAW8YVFNDPS0J ---- why the survey if your front line managers just told your regular customers they don't care about quality, satisfaction, or possibly "dirty dining." Re-evaluate Noah's position as manager, because there is no managing, it's losing customers. Our $30+ went right in the garbage.

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2024-11-27

Love Culver's. If you're going to do fast food, this is the place. Variety of options, no matter what you're hungry for.

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2024-08-29

My concrete mix in was a concrete dump in. I had to take home and mix it myself. I asked the server why it was not mixed all the way through (90% of adding was in the top inch of the ice-cream) she shugged her shoulders and said that's just how it is. I bring my son here once a week in the summer and never had poor prep of food.