Portillo's Surprise

⭐️⭐️⭐️⭐️⭐️

2024-10-20

Really Clean atmosphere. The food hits the mark. Service has been friendly and quick. Have had the same great experience now several times! Chicken is super crispy, the fries are always super crispy. The burgers kill it! , and of course the Chicago beef is uncompilable

⭐️⭐️⭐️

2024-11-27

I don't normally leave reviews for fast food restaurants. However, this is our first time visiting Portillo's. The decor has a retro feel to it. It's open, airy, and has a very large seating area. The large area makes for amplified noise and impersonal. When the food was ready, our number was called over the loud speaker. It reminded me of a muffled drive-through speaker. The seating areas looked to be clean. I watched as the employees were diligent in filling the condiment area but were not aware of the customers standing around him. He blocked the condiments for a good 5 minutes. To the contrary, the cashier who took took our order was quick, helpful, and considerate. The pricing did not seem to include combo meals. Even though the Hamburgers were reasonably priced, separately adding fries, drink, and dessert may be expensive for the average working family of 4. Now, for the tough part - we found the food mediocre at best. We ordered a cheeseburger without the bun, fries, and a chili hotdog. Both looked thrown together. The burger was thin and very charred. The fries were fantastic except that it reminded us of Ore-Ida, and we could have easily made it at home in the oven. The chili hotdog was stuck to the inside of the wrapper. BUT, the soda somehow tasted fresh. Is that even possible? It was good. Overall, we're willing to go back to try other items. But it better live up to the standard that it portrayed. Come on, guys... give us a really good food joint!

⭐️⭐️⭐️⭐️⭐️

2025-01-22

We live near the Goodyear location and typically visit there. We visited the new Surprise location and were extremely impressed! The restaurant was clean and inviting, like all the Portillos! Food was consistent and top notch as always!! Portillo’s restaurants are near the top of our lists for greatest restaurants around!