Sonic Drive-In
Fast-food burger & fries joint with an old-school feel, including retro drive-in service.
⭐️
2024-11-25
Made an online order for pick up at this Sonic thinking it was going to be a fast option since I have to pass it on my way home from work. I ended up waiting 30 minutes for the food. Thought that's a bit strange since they're not even busy. I had ordered our kids grilled cheese hamburgers, and our littlest one actually started crying when she opened it up. It had nothing but some sauce lettuce and pickles on it & it was disgusting looking. It was so bad I had to return to the Sonic. Unfortunately, when I got there and asked for the manager, I was told, "You'll have to wait she's too busy to talk to you." I was so blown away by that it left me speechless. So I waited and waited, and after about 45 minutes, I decided I would just pull into the drive thru and block it until the manager came out. It worked very well actually, and the manager appeared rather quickly. She began to assert that I ordered it that way until I pulled my phone out and showed my digital receipt that had pictures of what I ordered. At that point, I was told they would remake the food. No, apologie, no compensation whatsoever, just a bad attitude and rude comments. Definitely avoid this Sonic it's not worth your money, even if they get the order correct the food coming out of that place is truly foul.
⭐️
2024-11-21
Ordered delivery and they have always been great but recently the quality has declined. I PAID for 2 sides of queso and they came in the tiniest cup and one had I’m not kidding a drop in it and the other look like you scraped the harder old cheese in to the cup instead of taking the time to go get more fresh queso. It’s gross and I’m not using it which is unfortunate because I paid for it. Do better.
⭐️⭐️⭐️
2023-07-14
Went thru the drive thru for lunch. I made a request for no mayo on my burger. But, of course when I got home and checked there's the mayo. Why am I complaining? Because I'm allergic to it! If I had decided to take a bite before I made it home, I would've went into a severe allergy reaction and hopefully be able to pull over and use my pen. It's important for orders to be correct. I guess I'll stay out of the drive thrus
Sonic Drive-In
13924 N Litchfield Rd, Surprise, AZ 85379, USA
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