Sonic Drive-In

⭐️⭐️

2024-09-12

I visited the Sonic located at 630 W Elliot Road in Tempe on a Thursday afternoon around 12:30 p.m. To say this dining experience was a disappointment would be an understatement. I ordered the medium sized Crispy Chicken Sandwich combo with Tots and the total was $11.12. The wait for them to prepare my meal was probably a touch under 10 minutes. When my food was brought to me, I was shocked to see that the mint that Sonic gives their customers has shrunk in size dramatically. I have no basis of comparison between the old mint and what they serve now, but it seems like the old mint was about the size of a quarter and now, their mint can hide behind a penny. When I looked inside the bag and saw the chicken sandwich, I asked myself, “Where’s the rest of it?” This thing was tiny, like the size of a biscuit sandwich that I’ve ordered for breakfast at other restaurants. After biting into the Chicken Sandwich, I was unpleasantly surprised to find that the bun was burnt so badly that the whole bun was dry and crispy, and not soft like bread should be. The tots were good. They were crispy and not overcooked. Really, the tots and the Coca-Cola were the only aspects of this meal that was not an utter letdown.

⭐️

2024-10-16

Holy smokes, we had the worst experience with this location. I ordered a Smash Burger (see pics below) with no onion and no pickle. I checked my order to make sure they did it right (after already waiting at the windows for 8 minutes), guess what, the burger had pickle and onion on it. I told the person at the windows, they grabbed the burger, angrily, and they said they'd fix it. Instead of having me pull forward and remake the burger the employees grossly just scraped the onions and pickles off the top and smashed the top of the bun back on the burger. So disgusting! Ruined dinner. Called store and the manager rudely said. If you come back we will remake it. Unacceptable. Why didn't they remake it the first time it was wrong. Next. Looked up and put in a complaint with a chat representative at the corporate Sonic office. They apologized and said someone from the national complaint team would get back to me. I've called Sonic corporate office three times since. It was been three weeks and no one has responded. We used to eat at this store at least two times a week and still, no one has responded. Very terrible service! I can't waste my money at a company that doesn't even care at the corporate level. 😒

⭐️⭐️⭐️⭐️⭐️

2025-02-11

Oh my God! This is the first time I've ever had my order 100% accurate at this place, lol I mean they've had good food before but they always forgot something like the cheese that comes with the pretzel or the ranch that comes with the jalapeno poppers but at this time it was all there, I'm shocked! I ordered a cheeseburger and added lettuce and tomato to make it like a regular cheeseburger and the tomato and lettuce I added plus really wilted but the rest of the burger seemed fine