Dairy Queen Grill & Chill

⭐️

2024-07-24

Running a scam with ads promoting a one day sale of ice cream... Upon arrival to find that you have to have read the tiny fine print on the bottom of the ad signs somehow that the discount is unavailable for 24 hours after downloading the app. Store staff are unwilling to do anything about it. Miserable customer service quality and a perfectly executed scam. Edit: I see in response their corporate PR puppet is trying to feign concern but the staff in the store itself also didn't hesitate to blame some distant corporate policy to excuse themselves from caring to do anything about it. Isn't that convenient - the machine is so big that everyone working within it feel helpless to do anything but pass the buck.

⭐️

2024-10-12

I was given the complete wrong Blizzard, which isn't a big deal at all, but I was expected to just take the wrong one and live with it 😂 so bizarre. When I said I would like what I ordered, I was treated like I had just cancelled Christmas or something. So crazy. DECENT customer service these days is just so rare it's sad. This is such a small thing, but it obviously bothered me enough that I came here to review LOL when I said "thank you!" was met with a SUPER pleasant "sure." with an eye roll and walk away.

⭐️⭐️

2024-10-09

I don’t know what I did to upset her. I got a huge eye roll from her, but I didn’t do anything. It felt like she was telling me I should leave and not come in to disturb her rest. I’m not sure. Maybe she was tired, or maybe she just doesn’t like her job. I respect anyone who works hard for a living. But respect goes both ways, especially when you work in the service industry. If you don’t love your job, you should leave and give someone else a chance, because finding a job right now isn’t easy.