Jack in the Box

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2025-02-17

They need an "accountant" at the drive-thru cuz apparently the personnel there that operate it doesn't seem to be able to keep track of orders. This is the 4th time that I have 1-3 missing/incorrect items. Pen is a wonderous thing, people! It can be used to cross out items on an order list when completed and put in a bag. I mean how hard is that to do! And no, I can't check the bags at the window cuz I always have a huge order so I'm given 4-6 bags at once. I don't want to hold up the line checking all the bags and keep people waiting on their food. And mobile orders aren't any better either. Should've spent the extra 7 mins and drove to Oakley instead. They've never messed up any of my orders before.

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2024-11-15

My Jumbo Jack was very poorly made. It was sloopy and it wasn't what I order plus didn't have any tomato on it. The guy working at the window has no customer service skills none.

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2024-08-22

If I could give this location zero stars I would. My husband ordered from the app for this location. We went threw the drive through to pick it up. No answer at the box, so we went up to the windows and the person working rudely said "what do you want?". We get the food in the car and notice, I got the wrong size soda. I ordered a medium and they gave me a small. They didn't even put my curly fries in a sleeve, they just dumped them straight in the bag. I will either go to the one on A street, or further up on lone tree way. This is a reoccurring issue with them being rude and I am done.