Shake Shack Walnut Creek

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2025-01-11

New and beautiful. Not a lot of parking but it's worth looking for one in my opinion. The food is great at any location. Customer service was top tier , the atmosphere is welcoming. They have an upstairs dining area that I will make my go to eating spot when dining in. I would also like to commend them on when they are busy with dine ins. Their takeout orders are just as well put together and well cooked as their dining orders.

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2025-03-07

UPDATED REVIEW: After several more visits since my initial review, I’ve seen significant improvements. Service at the front counter has significantly improved, prompting me to raise my overall rating from 2 to 4 stars. Also, I’ve updated the atmosphere from 1 to 3 stars. Most notably, overall service quality has greatly improved, earning a solid 4 stars. For fast-casual burgers, fries, and shakes, Shake Shack is a great option. I’ll continue to consider the Shack when craving a burger! ORIGINAL REVIEW: Premium food prices should go hand in hand with great food and great service. The food is great, I have enjoyed my burgers and fries at Shake Shack. The service is definitely not great. Whoever trains the staff needs to earn their paycheck. Perhaps even send new employees to In-N-Out just to see what amazing service looks like. I have found staff at the counter to be dismissive. You are made to feel unwelcome or like a bother. One time, I patiently waited at the counter for minutes while two workers messed with a register, but unfortunately, there was no acknowledgment, eye contact, or assurance of being helped shortly. My last order was takeout, and the person at the counter again was somewhat dismissive and they seemed like they didn’t want to be there. Service is part of the atmosphere experience too. The counter is just as important as where I sit. I receive better service at Jack in the Box. Is this right? What’s more, getting the wrong order once isn't usually a big deal, but when considering everything else, it becomes more significant. I live walking distance from Shake Shack. I go on occasion but after a subpar experience on multiple occasions that don’t match the premium prices, it is a last option. I can also walk to Gott's Roadside for a burger or even Habit Burger for the sake of being a satisfied customer.

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2024-03-04

They didn't have shakes! The floors beneath the booths and the both tables were dirty, the food was expensive (but so was everything else in the area), and the whole reason I even went there - to get a milkshake on a hot day - was moot as they couldn't make any. Luckily, the location redeemed itself by being incredibly convenient, had delicious food, and portions that were larger than what I'd expect for the area. Ordering was fine, order pickup was fine, I just wanted my milkshake. ★★★★