Carl’s Jr.

⭐️

2025-02-21

I'd rate service 0 stars if I could; I've had better customer service experiences at the DMV on their worst days. I've been to this location twice now, both times being among the most disappointing of any time I've visited a CJ's. Same cashier lady both times too. My coworker and I thought it was strange that the cashier started speaking to him in Spanish even though we were just speaking to each other in English right next to her. He happens to be Hispanic but doesn't speak Spanish. She kinda got an attitude there after he tried to use a coupon for a $7 hangover bundle and she said it didn't work. Apparently she didn't know what item he wanted? I thought the QR code took care of that. And shouldn't she have asked? Anyway, I showed her how to use the coupon code since I read the fine print that included employee instructions to add all items separately. And I don't even work there...never have! She handed us both what I later confirmed to be medium cups even though the coupon said any size drink. She didn't ask us anything other than "anything else?" Later I asked for ranch and she just said "it's in there" and dismissed me. The most important part, the food...was okay but not nearly as enjoyable as the last time we got the same burgers at a different Carl's. They were a bit smashed together and sad looking this time.

⭐️

2025-02-12

I’m I’ve come here since I’ve started working across the street . I used to get good service right up until these last 3 times I’ve come here . Hair in my food and specifically asking for things to be left off of me food then taking a bite and seeing it’s there is a slap in the face and a waste of money. Don’t come here unless it’s the last thing that’s open. They don’t respect their customers and the phone line to call in and speak to someone doesn’t work.

⭐️

2025-01-27

Worst experience ever, I asked for bacon on a burger and they didn't add bacon. I said no cheese on a second burger and they added cheese. I asked for an additional fry and they didn't give it to me. I got home checked my order and went back. I gave her the burger with cheese so they could make me a new one without cheese. When I got home the manager had given me the very same burger with cheese now it was a cold burger. So pissed off. Never ever going back there again. CHECK YOUR ORDERS.....