Original Clyde's Hot Chicken

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2025-01-27

We dined at the Fullerton location on 1/25, and we had an issue with the staff. First, they did not ask us what sauce we wanted. Assuming we wanted the original sauce. Secondly, we tried to exchange the sauce for ranch. Their staff mentioned it was against policy to exchange it since we had already touched the sauce (they all were unopened and still on our tray). We ended up spending $1+ on a small cup of ranch and were stuck with 3 sauces none of us wanted. The next order number was called which was also ours and my girlfriend went up to get it and this time asked to exchange the house sauce for ranch then she asked the employee if she could give back one of the new sauces in exchange for a refund for the one we had purchased as she (rightfully) felt that it was not fair for us to pay for the sauce we wanted and forced to take the sauce we did not ask for and did not plan to use. Why automatically give us sauce we did not ask for and not ask us which sauce we would like? My girlfriend then was given the option to not get a refund and just leave it at that or speak to a supervisor which she did. She spoke to her and after expressing that had we been given the opportunity to choose our sauce we would not have had any issues the supervisor allowed the employee to refund us for the extra sauce. During the refund the employee replied to someone on her headset with something along the lines of“they must be broke” then proceeded to laugh obnoxiously as she handed the money over to my girlfriend and then continued whispering and laughing into her headset as she wiped the tables next to where our party was sitting. I find this behavior very unacceptable and extremely unprofessional. We did not come to this establishment to be insulted and shamed for wanting to receive the items wanted, not the ones forced upon us. On top of all this we tipped after we paid before this incident, which definitely added to the disrespect when we were called "broke". We understand ranting with your coworkers after a long day of work but, doing it in front of customers while laughing excessively to incite a reaction is completely unprofessional, and led us to leave this complaint. The food was great and we would have loved to return one day! However we don’t plan to anytime soon, given the experience we had.

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2025-03-12

Been coming here for 5 years I believe the Tenders are always so fresh. But I’ve noticed the drop in quality for the waffle fries. Lately I been getting some stale waffle fries And the Mac & cheese is okay as well as the wait time in the drive thru kinda takes a min Other than that the tenders and wings are seasoned well and the staff is friendly

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2025-02-07

The only thing hotter than the 1930 chicken here is the manager Sami! He came over to our table when we ate there the other day to make sure our food and drinks came correctly. He was very nice on the eyes and accommodating. Always good times, food, and service. I would highly recommend the Fullerton location. Be sure to check out the rooftop for the views and to watch the games!