McDonald's

⭐️

2024-05-20

Worst McDonald’s service in California. Try it and you’ll see. A complete disaster! I’m in town for a few weeks and this is the only McDonalds near my hotel. I’ve tested this location several times a week to see if my first experience was as bad as I thought. It was and it is religiously awful. The staff are genuinely the ultimate worst. Just pure dreadful. Order on their self service machines and guess what? 9 out of 10 times you STILL have to go to the register to pay. In other words, twice the effort. That’s a machine issue. Order on the app and you’ll see a mess that’s completely a disaster. Their app AND their table tents say “table service” - “please place tent on table and relax. Your delicious food is on its way”. It’s a numbered tent. Can’t mess this up yet, they do consistently. I’ve ordered on the app daily and daily, I wait, and wait, and wait, and wait and seldom does anyone bring it due to their lackluster approach to service. It’s plain awful. Like a ZERO and, they don’t care. Management obviously are in the wrong business. Wrong management and wrong servers. (Cooks are as always acceptable because it’s always what you expect from McDonald’s) So. Don’t expect them to bring it. It will be a miracle if they do. Also, beware, their ice cream machine here breaks down so, good luck getting a refund. It just won’t happen. They tell you to get a refund on the app and it’s no problem. (For who?? They most certainly don’t show you where you can get a refund on the app because they don’t know. They just want to avoid it. They just don’t care. After decades of eating at McDonald’s with my family, I am definitely qualified to know this is by far the worst location for customer service / staff. Staff is everything to a business. Perhaps McDonald’s so start again wirh staff at this location. Terrible. Simply terrible. I can’t believe I’ve had this experience here, repeatedly.

⭐️⭐️

2025-01-10

Every-time I order from here they always forget the sauce. How do you eat nuggets without sauce? This has been going on for over a year if you order 10 times your lucky to get sauce once. They really need to do better is there a sauce shortage?

⭐️

2024-08-20

I ordered my food ahead at 6:30 and went to pick it up at 7:10. There was only one person taking care of customers at both the counter and the drive-through. The point of ordering ahead is to have the food ready for pick-up right away, but I still had to wait. I eventually had to call the person preparing orders to bring mine out. I understand it’s not her fault—it’s a management issue. They really need to have more staff available, especially during busy hours.