Shake Shack West Hollywood - Santa Monica & La Cienega

⭐️⭐️⭐️⭐️

2024-09-29

I finally tried Shake Shack today, and I was impressed! The burger was well-seasoned and juicy, making for a satisfying meal. I won’t compare it to In-N-Out because I genuinely enjoyed it on its own. One thing I’d prefer is a toasted bun but that's just my preference. Overall, it was a great experience. I’ll definitely be back if I am in the area

⭐️

2024-07-15

This is by far the worst shake shack I have ever been to. I don't like any of them, but sometimes I am with someone who wants a burger from there, but this one no one wants. I have been there before, knew it was a mistake, but I did not think it would mostly go in the trash. This is a place where you order at the counter. They have eat in, take away and delivery. The inside is sort of cute. It is not kept clean at all. Every time I have been stuck here I have had to clean and bus my own table. There are a lot of employees so what they all are doing is beyond me. The person that took my order was nice. I told him I wanted my burger rare. Some of them have done that, some not. So, I asked to make sure and he said it was not a problem. We also ordered drinks and fries. My burger and not only well done, it was burnt. I had to get up and take it back. I handed it to the most obnoxious employee I have come across in some time. As I was telling her the problem, she was tossing it behind her back into the trash (basketball practice maybe). She then said we only make them well done. I told her she just tossed it and now I have to wait for another one, can you at least no burn it. She was so so rude. When it came back it was burnt to a crisp. In the trash it went. My grandson was to have a burger without cheese, as they only have awful American cheese, it came with cheese. He walked his back and another punt into the trash by this horrible woman. It came back with a new bun, with cheese still on the burnt burger. Back again, and this time they remade it and it was so gross, I tossed that in the trash. We ordered lemonade that tasted like water. Their fries are frozen and taste just like something from the frozen section in the discount aisle of a market. We got up and left. Never again. Dirty, bad service and gross food.

⭐️⭐️⭐️

2025-03-05

A shake shack like no other I have been to before. I'm not sure if it is the building itself that gave a 1950's diner feel from the outside with its manicures landscaping sleek lines and art decor feel. Or maybe the upscale feel given by the dining room. This fast food restaurant gave an upscale, sophisticated dining feel. The self ording on the self-service tablets was easy to navigate. The lack of human i traction gave this otherwise excellent restaurant a modern but impersonal feel. The food is a bit more in most than other restaurants of it kind, and it also served up much smaller sized items. My favorite item was the frozen custard, which was the right amount over sweet and creamy. The burger, on the other hand, was ok at best and left many things to be desired. I would recommend these restaurants to those who value the atmosphere over food quality and reasonable cost