Carl’s Jr.

⭐️⭐️

2025-02-18

I stopped on my way hone 15 miles before I got there. But 2 out of 2 Big Carl's were made wrong. I tried calling to talk to a manager at least 5 times when I got home. But after about 30 seconds each time it said nobody was available to answer & hung up, So I had to drive another 40 minutes round-trip to tell a manager! But I changed the incorrect toppings on one Burger to the other one to make it correct. And I left the second Burger at home for my Wife to add sauce to that was supposed to have Sauce on the side. Since my Wife & Son were very hungry. When I got there, I told a Shift Manager what they did wrong & asked her what she would do about it. But even though I showed her my receipt, she said I needed to bring back both Burgers to do anything about it! So I raised my voice & told her no other fast food restaurant ever asked me for incorrectly made food back. Since they just throw it away. And I said since their app is hard to use & her bad service I would never go there again! As I was leaving, the Restaurant Manager who just started asked me what was wrong. I told her & she offered to remake it then. But I said my family fixed most of their problems already. So I asked her if it can be remade correctly the next time I come in. She said yes & wrote with a Sharpie on my receipt my correct order on it. She offered me a free drink for my almost 50 minutes of wasted time. But I said I was ordering another item that's regular price was more than their largest drink. So I asked if I could get it instead, She said yes & made it. And she apologized about her rude Shift Manager. And I thanked her for her offering to make remake it correctly next time. So they should always answer their phone when they aren't busy, like they weren't then. And all of the Shift Managers should be trained correctly to keep customers happy to keep returning.

⭐️⭐️⭐️⭐️⭐️

2025-02-10

I go to a lot of different Carl’s Jr.’s. I always have special requests for my order. This particular location always gets my order correct, and always in a timely manner with friendly customer service. It is a pleasure to get my food here.

⭐️⭐️⭐️⭐️⭐️

2025-02-28

I went yesterday 2/26/2025 to get a replacement meal for my last one that was not good. I appreciated the manager getting ahold of me to find out exactly what was wrong with my meal. My replacement was fresh and delicious. Thank you Ed and staff!