Jack in the Box

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2024-10-29

WORST Jack in the Box experience ever! I was fourth in line and it took 15 minutes to get to the pickup window. The customer service person was rude and disinterested. My Supreme Croissant combo was cold. I was overcharged by close to $4. The entire property is messy and unkept with weeds and litter. This facility's windows were greasy and smudged. From the outside it looked like the interior was equally soiled and messy. Yuck! All of that aside, this is a very small place located next to an extremely busy street, and near a very busy on-ramp / off-ramp. There is limited parking. Just the physical location, cramped parking area, and difficulty of getting on and off the street mean you lose a lot of time before you even get a chance to place your order.

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2025-01-13

Bad customer service!!! Went got dinner with my family, had a door dasher in front of me for 10-15minutes getting the food , by the time we got our food it was cold , they missed my tacos as well on topmost no receipt was given to claim the tacos ! They need to do better on taking orders and serving the food !

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2024-08-03

I came through Jack in the box drive-thru and purchase combo 21 after paying then I parked in their parking lot to then eat my food and drink my coffee when finished I have to use the restroom so I went in and tried to open the bathroom door it was locked I went back to the cashier and ask her cuz she locked the door so I can use the restroom she asked me she asked me did I order any food I told her yeah then she asked the drive-thru lady cuz she let me use the bathroom they said no I have to purchase I told them that I want a coffee but I have to use the bathroom first she told me no I have to get the pot of coffee first and then I can use the bathroom I told him that was wrong I had already paid for my food and I should be able to use this bathroom this is very bad customer service I do not appreciate this at all if I had been there race which is Hispanic and not a black woman they would have let me use the bathroom because they was letting other people use the bathroom without paying for anything I took a picture of my receipt and I'm reporting this issue right now.