Carl’s Jr.

⭐️⭐️

2023-11-19

They should be sued. False advertising should be the charge. They display food that looks one way and is delivered another. I specifically asked the manager if the burger was going to look like the picture, and she said yes. Don't go there, food poisoning is waiting for you.

⭐️⭐️

2024-10-23

The food is actually great, but the night time manager really needs more training on his customer SERVICE. I went thru drive thru last night, ordered 2 Big Carl sandwiches (because they have been advertised, "Buy one, Get one for $1 more). I get up to the window, pay for what I thought was my complete order and he hands me ONE sandwich in a bag, and akses me if I want a receipt. Im okay with not getting a receipt if I've been to a location quite a few times without incident and getting the correct order, but your cashier in the window really shouldn't ever ASK of the customer wants a receipt, it should be automatically given to the customer with their change...and I knew something was off when I opened it and saw one sandwich so I asked him why. He tells me "Thats only the promotion you get of you buy a combo." I then inform him that I've been to that location several times and its not whats advertised. He then tells me, that I am wrong and then strangely points to his screen to make it seem as though I am still wrong! It was really frustrating because as a business your staff should ALWAYS HONOR the advertised promotions. ALWAYS. Arguing with a customer or trying to make it seems as though they don't know what they are talking about really does put the business in a bad light.

⭐️⭐️⭐️⭐️

2024-09-18

The food is good and for being seemingly understaffed most of the time, they have good service still. My favorite items are always one of the big sandwiches and the poppers. My main reason for lowering the rating ANY stars is because they have really bad milkshakes lately. I used to like getting a milkshake here every now and then, but the past two or three I've gotten have been watery. Not like the ice cream is melted, but more like they put in too much milk. But it shouldn't be 100% liquid right when it is freshly handed to me.