Jack in the Box

⭐️

2024-10-29

So, I hadn’t been to Jack in the Box in a while, and I was really hoping it hadn’t hit rock bottom. Maybe it's just this particular location, but wow, they didn’t disappoint in the worst way. My coworker and I stopped in around 11:30, starving and just wanting breakfast. After what felt like forever, our food was finally ready—or so we thought. Turns out, the order wasn’t even ours. Back it went. When our actual food finally came out, we were blessed with a cold, rubbery feast. I mean, the hash browns tasted like they'd been fried in oil older than my last Jack in the Box visit. The sandwich? Also cold, also rubbery. So, back it went again. And what did we get in return? More of the same—cold, stale, rubbery food. At that point, I felt I was pushing my luck. Let’s just say I wasn’t keen on seeing what “repercussions” might look like. So, I did what any customer would: tossed the food, rated them badly, and walked away. Jack in the Box’s customer service motto, “We don’t make it until you order it,” clearly didn’t apply here. Or maybe they just don’t make it right until you’ve ordered it a few times over. Either way, I wouldn’t wish this experience on anyone.

⭐️

2025-01-04

Customer service here is horrible and they take forever! I had a small mobile order and on the app I selected drive through, the lady said it has to be picked up inside and they have a sign in the front. I didn’t come from the front, I came from the side. They should put a sign near the drive through! But they can tell you to pull around and wait for normal orders!? Pick a different location!

⭐️⭐️⭐️

2023-11-13

My first here was not good, because it took 20 mins of waiting for my order. No explanation and no apology on their part. And recently i went back here because its near to our place, no improvement on customer service. Staffs are not friendly. Not even a short smile and greetings.