Wendy's

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2024-01-06

When ordering my food, I requested fresh food. I was told I would get fresh food. Emily took my order & had an issue with me coming back and asking for the drink I wanted due to their machine being empty. She gives me old food. I tell her the food isn’t fresh as requested. It’s not even hot it’s warm. She says “that’s because it’s been out for a while.” so, when I request fresh food, that means give me something that’s been sitting “out for a while?” I gave her the fries back. I tried handing them to her in her hands, but it was like she didn’t want to take them back, so I held them in mid air, and then she finally took them back.. I wanted to hand them to her. She then takes them and dumps the fries that I give back to her into the fryer and tries to give them to me again. I asked her “are those the same fries I gave you?” She says “yes.” I then askfor a refund because now you’re being very disrespectful and not giving me what I’m paying and asking for. She refuses to give me a refund. Another employee begins to make fresh fries. While that is happening, I asked Emily for a carrier for all four of my drinks. She has an attitude doing that. She takes her sweet time and does other things besides giving me a cupholder which would’ve took her all of two seconds. So I leave the drinks on the counter. I come back I see the cup holder, and I also see my drinks scattered across the counter. I noticed how differently she was treating the other ethnic groups of customers than when it came to me and my sister who are of color. If this employee has an attitude against certain ethnicities, then maybe she should be sweeping and cleaning tables or be fired. Instead of working the register where she encounters customers of different ethnic backgrounds. I absolutely do not like the way that me and my sister were treated by her. Especially since we came in with a positive attitude and we said “hello how are you?” before we ordered our food. I’m not sure if you guys get that many colored customers. however, that shouldn’t matter and differ how we are treated as paying and respectful customers. I would like a refund for my meal. The first act of disrespect, I asked for a refund and Emily refused to give it to me. My sister brings back her food that isn’t correct, nor fresh and requested a refund and it still wasnt given. I found out when I got home that I was given spicy nuggets instead of regular again, as requested.

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2024-04-08

The back of house staff was very loud and could be heard from the front. Lots of beeping and machine sounds can be heard as well. I think this wouldn't have been as noticeable if there was music playing? Or if there was background noise of people talking. In addition, the lobby was very well kept aside from a single cup of coke sitting out alone at a table. Unfortunately, this location was not busy inside as most customers opted for a drive-through. Nothing spectacular with my food, but overall, the experience was what you can expect from a Wendy's.

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2025-01-09

Placed a mobile order, the line was packed, but moved decently. I used points for a baconator and wife tried the new mushroom burger. It tastes even better when it's free! Ha! Wife loves the burger muenster cheese and a delicious sauce. We bought the 2025 frosty keychain as well. They worked well in 2024. Why not do it again!