Jack in the Box

⭐️

2025-02-26

Attention Jack-in-the-box Customers, I had the worst experience at Jack-in-the-Box this morning at 3:28 AM. I ordered four meals and a few separate items, totaling $63, and guess what? They forgot one of my Bacon Ultimate Cheeseburger meals! I called to let the store know and a lady named Elisa answered the phone on the other end, I let he know that I was missing one of the bacon, ultimate cheeseburger meals, she was so so adamant that she packed everything correctly. I kept telling her it was missing, but she just didn’t want to get it, she kept over talking me didn’t let me get a word in, she had to be right, she kept getting louder every time said something about the missing meal, she was very rude and unprofessional. She even said she’d check the cameras, and prove she packed everything up, I kept repeating my order and someone In the background of jack-in-the-box said yes it was missing that meal, after all this time and This lady Elisa knowing the meal was definitely missing she told me there was nothing she could do! She couldn’t make the mail to handed to me. She couldn’t even give me a refund. She couldn’t do anything like are you serious! I was like, "How am I supposed to give everyone their meals when one person is missing their meal? That’s just not fair!" But she didn’t care at all. She said I had to deal with it in the morning with the lead supervisor and then after all this time arguing back-and-forth, she had the audacity to just hang up in my face!!!! I called back and no answer so, at this point, I was already frustrated and irritated because now I have to deal with it in the morning I expected way better service from Jack-in-the-Box, but this lady, Elisa, should not be working the overnight shift if she can’t do her job right. It was such a frustrating experience! Because of this, one person didn’t get their meal, so no one could enjoy their meals. It’s just rude to eat in front of someone who’s missing out. I will NEVER go back to this Jack-in-the-Box location again! As long as I see this lady Elisa at the window I will keep passing, I’ve never dealt with such trash service before, and I’m never stepping foot in that place again. If you care about your time and cash, just skip this joint. Worst service ever!

⭐️⭐️⭐️

2025-01-30

Jack in the Box is a well-known fast food chain specializing in a diverse menu, including burgers, chicken, tacos, coffee, and breakfast items. While the brand has established a reputation for variety and convenience, our experiences at this particular location have been mixed and left much room for improvement. On our first visit, we decided to try the Jr. Jack Jumbo Cheeseburger combos. The staff was attentive and provided prompt service, which was a definite plus. Their friendliness contributed to a positive first impression. However, the food was underwhelming. The burgers lacked flavor, with the bun feeling subpar and not adding much to the burger’s overall quality. Additionally, considering the bland taste, the price felt a little steep. Beyond the food, the environment was another significant drawback - this location was not clean, and we noticed several homeless individuals moving around inside. While we sympathize with the challenges faced by unhoused individuals, the lack of security made us feel uneasy, ultimately shortening our stay. Despite our initial experience, we returned to give this location another shot, opting this time for a Vanilla Sweet Cream Iced Coffee ordered through their self-service kiosk. Unfortunately, the cleanliness issues persisted - tables had leftovers scattered on them, and the overall atmosphere didn’t leave the best impression. That said, the service was once again quick, and the coffee turned out to be quite enjoyable. The drink was flavorful, refreshing, and reasonably priced. In contrast to our burger experience, this coffee order was a highlight of the visit. While Jack in the Box has its strengths, including friendly service, fast preparation, and some solid menu items like the Vanilla Sweet Cream Iced Coffee, this specific location does have some issues that need addressing. The uncleanliness of the dining area and the lack of security are significant drawbacks that can detract from the overall dining experience. For these reasons, we would recommend relying on the mobile app or using the drive-thru to place your orders at this location. Dining in may not be the most comfortable choice given the surrounding environment. This Jack in the Box location offers some redeeming qualities, but it needs to improve its cleanliness, maintenance, and overall atmosphere to truly elevate the customer experience. Hopefully, with some attention to these concerns, it can better reflect the standards customers expect from a popular fast food chain. Until then, proceed with caution and enjoy the convenience of drive-thru or app-based ordering.

⭐️⭐️

2019-09-05

We ordered 2 (two) Jr. Jack Jumbo Cheeseburger combos. The service was good and the staff was nice and prompt. The burger tasted bland and we really didn’t like the bun that was used on the burgers. The price was a bit high considering the taste of the burgers. The place was not clean and homeless people were moving everywhere inside of this place. Therefore, we felt insecure and left the place early.