Carl’s Jr.
Fast-food chain known for its variety of piled-high burgers & meal combos, plus shakes.
https://locations.carlsjr.com/ca/santa-clara/270-saratoga-ave
⭐️
2024-01-04
Unfortunately this Carl's Jr has gone way downhill. There used to be a friendly, safe, comforting feeling here, but no more. No more salt and pepper shakers on the tables, no napkins to be found anywhere, it's dark, dim and it's got a cold feeling and strange "on death row" vibe. As we're standing in line waiting to order a customer came up to complain that there was no syrup in the Dr. Pepper for the soda machine. After standing in line for 10/ish minutes, I ordered what I thought was the posted menu price for the bacon guacamole burger of $14. The cashier asked me, did I want a medium or large, I said medium assuming that was the smallest size. The price rang up at $16 plus per combo instead of the $14 shown on the menu. When I questioned her she said "oh the $14 is for the small" which she never offered, so there was some bait and switch situation going on that just felt dirty. The post the small price on the menu board and ask if you want medium or large, very deceptive. OK, so the experience is going from weird and cold to now I'm extremely turned off as if I had been lied to, it simply wasn't right. As if the cold, dreary depressing environment isn't bad enough, other customers are complaining about the soda machine not working right, getting cheated at the counter, now, my bacon guacamole burger is flat and lifeless, unlike Carls Jr burgers of days gone by. Check out the picture I posted, it doesn't look anything like the picture featured on the menu, talk about a let down. OK, so I head over and yes, the syrup levels on the soda machine were very low so it was almost as if we were drinking plain soda water across the board on the three different sodas I tried (I'm a mixer). The whole experience was just so very disappointing at this location, and nowhere near the standard it should be and I'm accustomed to for Carls Jr. I'm sure this restaurant is struggling after covid, but $16 for a combo that was advertised at $14, wasn't good, watered down soda and deceptive sales practices is a SURE WAY TO CLOSE A BUSINESS and turn customers away. There's a reason this location is doing poorly, and somebody clearly doesn't care. Unfortunately I won't be coming back here again.....disapointed to say the least. Caveat Emptor, be ware...
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2024-10-23
Just came in order food after a hard day of work. This is the second time I've Had to deal with Gabriela. The first time I came She is very rude on the mic in drive throw. I asked her for ranch and she got mad and yels at me That is very unprofessional. Tonight I come for food And I have to deal with gabriela's Attitude again. I order my food And then I repeat it back to her so I can make sure I was Correct And she gets upset about that she's very rude. I trying to ask her for ranch again and be I get to finish what I say she yels again by saying it's already in the bag. That witch is ride. She should find a new job if she doesn't want to be there. Please talk to her and train her properly. She sucks at he little high school job
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2024-12-14
Ordered natural cut fries in the drive thru and after paying, the employee insisted that they were the same as waffle cut fries and proceeded to give me waffle cut fries. I have a gluten intolerance so he gave me something I can't even have.
Carl’s Jr.
270 Saratoga Ave, Santa Clara, CA 95050, USA
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