Jack in the Box

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2024-12-25

I received a coupon in the mail for Jack in the Box at my home in Simi Valley, $16 for 2 Jambo Jacks, 2 Jr. Chicken Sandwiches, 4 Tacos and 4 Value Fries. When I tried to use it at the location on Yosemite and Los Angeles Ave, I was told the coupon was not valid there because they don’t offer "value fries," which were part of the deal. I asked if they could substitute small fries for the value fries because they were smaller than the value fries, but they refused. I told them they offer a Jack's Party Bundle for $22 where I could get 3 Jr. Jambo Jack (cheeseburgers), 3 Chicken Sandwiches, 3 medium Curly Fries, and 6 Tacos. They said they can't do anything. So I asked for the manager. I spoke to the manager, who told me he understands but also said no and claimed it was a corporate issue. The manager made no effort to find a solution or offer any assistance. The customer service was extremely poor, and they were unwilling to accommodate or even explain further. It’s unfortunate to receive a coupon for a local restaurant only to find out it can’t be used. I will not be returning to this location because the worker and manager were very unhelpful and unwilling to find a resolution. What ever happened to customer service?

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2024-11-03

The food was very salty - more than the average fast food joint, and bore little resemblance to the images shown on the Jack in the Box menu. The service was OK - indifferent, bordering on rude. Note that the parking lot is separate from the one to Carl's Jr.

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2025-02-23

If you know you know. It's Jack in the box, or as I call it with my friends, "the French place, Jacques in la box". The only French restaurant that serves Mexican food. With that get whatever, but add the 2 taco deal and a side of egg rolls or stuffed jalapenos, or just get those, you won't be sorry Oh the new-ish "tiny tacos". Those are great too.