Carl’s Jr.

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2025-01-04

I love going to places where they make you feel like crap for ordering. It’s almost as if they don’t want a job. 12/15 11:40 pm, this drive-thru lady seemed irritated from life. Edit: came back 1/3/25 and the lady in the drive thru was super rude. I asked her if everything was in the bag and she said yes and shut the window. I got home and my son’s kids meal was completely missing. I tried calling and no answer

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2024-12-31

This is my first visit to this location of Carl's Jr in Victorville. On the corner of Armagosa Rd. and Hook Avenue. I have the app but I am not familiar with where to find things on it. I walked in knowing it was their 12 days of Christmas promotion knowing that there was a shake available for a special price on December 24th. I went in I waited somebody came up to the counter I believe it was a manager but I am not sure. I told her I was there to get the special that day of the shake and she told me to open the app where to go on the app find it. She had a girl make it for me. I had it right away. It was excellent and made exactly as I asked with no whipped cream. And the person that helped me was excellent (I am sorry I don't know your name and the person that gave me my chocolate shake was super nice also.)

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2025-02-01

Order through the Carl's Jr app.. Not a difficult order but they completely missed 1 dozen of cookies I had ordered. Then when I tried to call and let them know,the phone just rang. I called 10 times with no answer. My door Dasher returned to the restaurant but they told her I had to contact doordash and have them resend....I ORDERED THROUGH THE CARLS APP!!! why would I contact doordash. My Dasher did what they had to do. Your QC is lacking. Update: I was contacted by management and was offered my original cookies, like that was going to fix the issue.Sorry no thank you. Retrain your management staff and maybe call your site every once in a while, you might have some luck.