Sonic Drive-In

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2024-02-25

Every time I order from this Sonic the order is wrong, missing something, or the food is gross. Do yourself a favor. Spend your money elsewhere. These are photos of my food order. My hotdog looks like they jumped on it and my drink is absolutely horrible and not what I ordered. How do you screw up a fountain drink with vanilla and cream added? How?

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2024-10-16

Person who doesn't speak English well enough to understand my order and question I had is taking orders. The price of the food on the screen said $18.98. I got my $20 ready. The girl delivered my food and said $21.68. I said it's $18.98, she couldn't understand what I was telling her so I asked for a manager. Manager said the screen is broken and it was the previous order and she wasn't going to honor it. I then mentioned (which wasn't even my reason for a manager) that sonic needs to not put employees who do not speak English well enough to communicate an answer back to a question on ordering. And that set her off lol. Later on I told her my family is Spanish speaking (I am Black) and she must not have beleived me because she started speaking to me in Spanish as if I wasn't going to understand her. I did. I asked for her and employees name she told me hers and asked why I needed the employees. It said a name on the screen but that's okay since its on my receipt. I finally told her to just go get my change instead of her arguing with me. As I was waiting for her to come back I was missing condiments that I asked for upon ordering so I pushed the button. The manger came back with my change. I told her about missing condiments and she said push the button and walked away. Another employee answered and brought me condiments. If a person cannot speak English that well or well enough to not be able to answer a question I had about my order (I do not care what language it is) don't put them on the ordering! It's that simple. Or pay for English classes to help your employee become better at English and better employee. You are truly doing a disservice to them buy putting them in these situations. I know U.S. has no official language and we are a melting pot. I love and welcome that and there needs to be some sort or accountability here to be better.

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2022-04-02

Always a pleasant trip when it's decided to have "America's Drive-In" for lunch/dinner! The were no problems with ordering our food, the person taking our food was very nice and made sure to double check to see if everything on the screen was correct. The only thing I had an issue with was the fact they abruptly ended the interaction without saying something first. The typical "We'll have that right out for you" Or "Thank you" or something of that variation. They didn't even tell us what the amount was. They just hung up and the "Cash/Card" Payment popped up on the screen . It just would have been nice to confirm our order before hanging up is all. Other than that isolated incident, the rest of the experience was fine. They had our food out in a timely manner, our waiter was very kind and formal wished up a good night. The food was good, I even got a cool-looking onion ring! It was a good time, I just hope next time when we have someone take our order, they'll be more courteous. Updated (As of 4/1/22): Is it me, or does it seem the touch screen/menu thingies get dirtier with each visit? It was covered in who-knows-what. It looked so gross, we had to use a napkin to activate the red button and touchscreen. Other than that, we had no real issues. We ordered our food, the food was at our car within like 10 minutes, our server was very polite and made sure we didn't need anything else. We checked out food and everything was there! Great food, even better slushes (Blue Raspberry is the best!), what more could you ask for?