Wendy's

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2024-10-10

So I came to Wendy’s today with an appetite but lost it very quickly once I came in. I asked the manager on duty Brenda if I could use the bathroom I explained that I am a paying customer that I just needed to use the bathroom before I ordered because it was an emergency she told me that I needed to pay first and than she would give me the code to the restroom. As I quickly lost my appetite I still ordered a drink , even tho I ordered a drink the drink machine was down after that she still didn’t want to give me the code but came and opened the door so I could use it after being very rude to me. All the tables are dirty it’s no where to even sit not to even mention the whole drink machine is down so I paid for something I can’t even receive , I’m also a manager at a 7-11 so I know how customers should be treated and she treated me very poorly but I watched her be nice to the customers before me. Sounds to me like Ms Brenda needs a little more training on how to be a manager and treat their customers , I understand that this might be a tough location but I’m not homeless or a bum so to be treated as such , I will never come back to this location. I would like to speak to an area leader or someone above her to express this concern and how you can lose loyal customers by the way you treat people. Customer service should always be 100% and not slacking. I will not be back here,

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2024-07-15

This is one of the locations that is usually on point whenever I visit. They usually have fresh ingredients and good service. This location & and the location off of I-70 & Chambers usually stay on point. So check em out if you’re ever in the neighborhood and holla at a Playa 👌🏾

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2024-11-26

We came for dinner in the other night and this such an awful experience. All of the staff were extremely rude, they didn't say anything to us at all, just opened the windows and grabbed/ handed our card & food then closed the window. We didn't even get a hello. Where is the customer service ? On top of that we the order was incorrect (despite being correct on the ordering screen). We went back through the line to get our order corrected and received the correct order (with fries that were still a little frozen) and a very rude "sorry bout that".