Wendy's

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2025-03-01

One long time manager/or/owner is consistently unhappy and stressed.. and I'll explain more after acknowledging... the dining room atmosphere is almost always clean, it has lots of spaces for us to enjoy our meal together with comfort, TV's, fireplace, back glass patio area. We enjoy a night out at this location at least once a week, and I have come to this location for over 22 years. Wendy's has family friendly meal deal prices, especially using the app to make mobile orders earning rewards and daily offers.. you can use both a reward and an offer together in one order on the Wendy's app! It often saves our family a good deal. The food is good quality and they get special orders right most of the time (like no bun or no sauces.. etc).. the BIG BUT though that drags the whole experience down is ONE of the managers.. big balding guy with gray hair.. (he has been there for years and usually in a grump mood).. the last two times IN A ROW we have decided to eat in the dining room, he was complaining to others in great detail about how he HATES doing mobile orders, as a matter of fact the last time I was waiting at a table for my order, I heard him telling another employee HE HATES doing mobile orders WITH A PASSION, going on and on about it!! I was like.. wait a minute, I excused the comment the first day he was saying that, we have bad days, work is stressful.. I get it, but the second time I was there and heard him complaining again (on a different day) where everyone can hear him kind of triggered me.. the reason being that you get all the rewards and discounts by doing a mobile order, daily offers are sent to me popping up on my phone.. I don't get those perks going up to the counter and directly ordering from him or directly through the drive-thru, like it seems he would prefer. The mobile orders are where they give you those perks! That second time I actually said something to him.. I told him that this is the second time in a row that I've been there that I've heard him complaining out loud where about how he hates doing mobile orders with a passion. I told him that is his job! He responded with "they're just really hard".. well Brian, tell them to stop offering all the perks and rewards on the app then, or maybe have someone else in charge of the mobile orders, or maybe look into doing something easier. This has made my family often divert to a different location when we know he is working, even though we really like this one better. His attitude is always growly, and he doesn't like you standing up there waiting for your order at the counter. He does make sure that the orders come out correctly, and I guess that's what matters most. I have to say though.. when there is someone else running the front, there have been some pretty cool people behind that counter!

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2025-03-10

I am so disgusted. I ordered a spicy chicken, not only did they get it wrong but the chicken is RAW

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2025-02-08

I work next door and get Wendy’s for lunch often. It’s always fast and quick, the staff is always nice and friendly. Even if there is a long wait for the drive thru, I only have to wait about 5 minutes, then I get my food. It’s always quick and nice going in.