Dairy Queen Grill & Chill

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2024-03-20

I have to edit my review and take the 5-star rating I gave 3 years ago down to a 1-star. I've been in the restaurant business for 26 years, and never before have a seen such chaos in motion. It was Saturday evening, and we politely waited almost 15 minutes in the lobby to have our order taken. We then proceeded to wait in the lobby for 27 more minutes for our food (two burgers and some fries) while other customers were served and left, but that is a different story. First off, a new CSR should not be running the register on a Saturday night, he was not fully trained and was very uncomfortable, having to ask question after question. The assistant manager had a serious attitude problem and obviously despised his job and the employees. Every time he walked by, he would roll his eyes. It was completely uncalled for when he humiliated the new CSR in front of a lobby full of customers. When asked if the GM would be working on Monday, one of the employees replied 'yes, but the GM won't care'. This is definitely the short version of events, but we'll never return, especially since I know that nothing will be done about this.

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2024-07-09

Came back twice just to confirm, they really don't pay attention to detail when taking orders had to ask twice to get it right on top of that they put a moist towelette in my food to add insult to injury... I don't understand why it's so hard to just pay attention go slow and do it right the first time rather than this mess

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2024-08-25

My family went there and everything was fine until I had to use the restroom. I went to the counter and asked the workers for access. One kid with dark shaggy hair replied with an attitude and asked "have you been here or did you just come in?" When he was literally standing behind the counter as we ordered our food. He then grabbed the keyboard went to open the door and made a rude gesture as he unlocked it. I wouldn't be upset except that I'm disabled and if this is how a disabled person is treated at this establishment, I wouldn't recommend going there.