Good Times Burgers & Frozen Custard

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2024-06-07

If I could give Zero Stars and still write a review I would. Ordered food from the store on 120th near Sheridan and the bambino burgers are filled with mold. I tried over a dozen times to call the store and no one answers the phone. Went back to the store and was told it wasn’t mold when it tasted like dirt from the one bite taken and smelled extremely musty. The two employees tried to help but they had to call someone for assistance. I felt the woman I spoke with was rude and very dismissive of my concerns. Manager is supposed to have a refund sent but will have to just wait and see 🤢

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2024-10-05

No one is trained...I don't know when the old night crew left but since then it's been a mess. Good quality went down, service went down, tonight we forgot this location isn't great at night anymore and went there...it took 20 minutes for them to come to the window. Forgot we hadn't paid yet, then kept forgetting our drinks...it just seemed the most unorganized its been in months. Day shift has it together though so that's good! Edit: also if you scroll down a couple of views from a month ago the same employees who screwed up for the guy are legit in a picture from the view of his car. The girl and guy, just missing the 3rd male employee. So sad. Another edit: corn dog was falling apart and over cooked....

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2024-06-22

I arrived about 10 minutes before they closed. I wanted a burger they told me they were out of patties. I ordered the chicken strips since i needed to eat. I waited 10 minutes for my food. in the drive thru at the window. The spoon bender was good, but melted before the rest of my food was ready. They do have name brand dipping sauces.