Culver’s

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2024-10-25

We love Culver's and stop at different Culver's locations all the time. The food is consistently very good and got a great tasting meal here too. When I ordered, I asked that the frozen custards come out later, one chocolate and one strawberry, which happened to be the flavor of the day. We enjoyed our meals and when it came time to go back to the counter to get the frozen custards, that is where Culver's failed Customer Service 101. Here is what happened. I showed my receipt which showed two dishes of custard. The Culver's employee made them and brought them out, one vanilla and one strawberry. Again, I showed the receipt and asked that the vanilla one be changed to chocolate. She then took the vanilla one and threw it away. I told her we would have eaten the vanilla one if we knew it would only be thrown away. She said she had to throw it away. Huh? She then made the dish of chocolate custard for me and put it on the tray with the strawberry one and it was obvious they were two different sizes. The original vanilla one was the same size as the strawberry but now this new chocolate one was half the size. I explained that the strawberry one was for me and I could not go back to our table with two different sizes, where I'm getting the big one. The employee insisted they were the same size and offered to weigh them for me. How absurd! Was she going to bring the scale to the table to show us both??? They were not the same size either, as the pictures show. We will take this in stride and assume the employee got mad when I showed her the receipt the second time. Giving me the smaller one they she re-made was her little retaliation. Poor customer service any way you look at it and a laugh or two looking back at it now.

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2025-03-08

Food is always great and so is the service! They are quick to rectify issues. Always busy here (in a good way). I personally love their cheese curds and mashed potatoes. Great fast casual option. A nice step up from other fast food places.

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2024-11-16

Im very upset. I paid for food online and picked it up yesterday. I had received a tender meal and a spicy chicken sandwich. When I went back to work i started to eat. Half way through the sandwich, the chicken was raw!!! Ive never had an issue with them before. I called and was told I would get a call back but never got a call back. Today i had to leave work early because my stomach was not holding anything down!!!