Zesto - East Atlanta

⭐️

2024-12-31

Food Rating: Grade Pending: (F) 1. None of the items have allergen information listed. 2. ServeSafe Managers & Allergen Credentials are not readily in view of customers. 3. Several employees were consuming food on the line and a male in the rear did not change gloves before serving a drive thru customer. 4. There was open boxes and visible garbage in the food prep areas that was not properly disposed. 5. There were several food service items (the boats) that were turned up when food was not in preparation to be placed in them. Ambiance: The outside of the facility was clean in accordance with the community standards (it’s in a developing area). The Food and Service: The people were nice and accommodating which was the best part of the experience. I ordered the footlong hotdog special with the onion rings as a side. The beverage was water. The hotdog was tough as rubber. The Bread was stale. The chili was not worthy of taste or quality and would definitely not pass as consumable to canned dog food companies. The slaw was a shame and embarrassment to the organization. The onion rings, appears to be store breaded, were simply greasy and burnt. The Banana Split was a sliced banana with a thin layer of soft serve ice cream, drizzle of chocolate sauce, raw- syrup tossed walnuts (very hard), canned pineapple, canned strawberries, topped with a mountain of highly processed whipped cream, and 3 cherries that were so acidic that the sauce caused the cream to break. (Spoiled cherries kill people—just and FYI). Tasting it was a disaster. Even after scaling back all of that cream it was just a mess pool of milk water and chocolate sauce. Sugar is hydroscopic which draws out liquids from food in this case the bananas and fruit that created a mess. The entire ice cream melted from a short walk from the counter to the table. In my view after 70+ years the quality has definitely decreased from what I ate in this facility as a small kid. This is very disappointing and if the business is to survive then the management really should consider hiring a real executive chef (not manager) and the owners should scale competition. I say this as a fair warning because I’m relocating from NYC to ATL and I will determine if I should contact you to purchase this company and restore it and make it better—or if it’s cheaper—to just open up shop close to your locations and put you out of business. You should be truly ashamed to serve this food in the Black Communities to hard working people who have supported your business for decades and the younger (or new owners) have resorted to feeding them food not fit as animal feed.

⭐️

2024-09-16

This place gives fallout shelter. Both inside and outside. Very tattered and run down. I waited behind 6 people ordering. While another employee watched. Finally finishing up my order, two other people walk in and she stops making my milkshake to take care of them. Waited 48 minutes for 3 meals. Currently still waiting on the milkshake……. Ms. Saundra if your done can you please make my milkshake.

⭐️

2024-08-18

I just visited Zesto, a place I have fond memories of from my childhood, but my experience left me extremely disappointed. I decided to give it a try after many years, hoping to relive some of those memories, but I regret every bit of it! First, the service was as dreadful as the food itself. While I don't expect Chick-fil-A level of politeness, a simple acknowledgment when a customer says "thank you" or greets you would be the bare minimum. The cashier seemed indifferent and lacked even the most basic customer service skills. Now, the food! It was a complete disaster. I ordered a patty melt, and the toast on one side was burnt to a crisp, so bad that I had to throw the whole thing away. The french fries tasted as if they were cooked three years ago and reheated. Additionally, the hotdog was far from what I'd expect in terms of quality, it certainly didn't taste like 100% beef as the website states! I spent $20 on this meal, and it was an absolute waste. Zesto used to be a place I loved, but after this experience, I'm sure I'll never go back.