Krystal

⭐️

2025-01-23

I had the absolute worst experience I have ever had today visiting Krystal on Victory Drive. I ordered a Patty melt with chilli Cheeze tots and a Roadie sweet tea. I waited and waited, and finally asked is this where u pick up online orders (over by the doordash sign) one sec sir...after awhile she never returned so I went to the counter to ask again about my order, and get told they don't make melts until 11a, but allows you to order online and said 4 minutes (It's not even 10a yet), So I ordered a second order of a 3 egg breakfast ate and waited it's now 10:45a. I finally get my melt at 11:40...but nothing else. I told her I had the meal, she then attempted to put a small frie in my bag, I then had to let the young lady know I had the meal with a chilli cheese tots and Rhodie Sweet tea. She proceeded to tell me that they don't have any Sweet tea, or chilli. So I got tots and ask her to just sprinkle cheese on those, as far as my tea, well I just got a Sprite instead, and it had an after taste and was terrible, not too mention over filled and the drink was coming all out the top and I had to get 5 napkins trying to soak up the mess. In a nutshell I wasted $14 on lunch that I absolutely did not enjoy, and waited 2 hours on top of that, after making an initial online order at 9:30a. As far as the patty melt, in looking at it, it's looks like the same meat they use on Krystal burgers but they use bread from a loaf and put it in a toaster...and call it a patti melt, it was horrible, but when you order a patty melt, you kinda expect a patty to be apart of the spectrum of ingredients, not the same little strips used on Little Krystal burgers. When 11a hit, there was no reason I should've had to wait, because the moment breakfast is over, all lunch items should be available and ready to go, buns steamed, meat cooked, tea ready etc. You cannot wait to start cooking or preparing for lunch at 11a, as the restaurant does not close in between, therefore all hands need to be on deck one on counter, 2 cooking and Manager bagging orders, or however they wanna do it. My point is, no customer should have had to wait 2 hours to get a sandwich, only to learn his order cannot be completed because no tea or chilli has yet to be made. UNACCEPTABLE! I wasted my time, and my money today from incompetence. They are so lucky I wasn't a food critic or Corporate undercover boss, because I promise it would have not went well. But this experience will be posted on my YouTube Channel, Tik Toc, Instagram, LinkedIn, and Facebook, and as you can see Google Reviews. Maybe then they will correct these issues so that no one else has to go through this horrible experience I went through today. Thank you Krystal, for absolutely nothing... And if you also want your time and money wasted, feel free to visit Krystal on Victory Drive in columbus Ga, and they will surely make that happen 🤯😡😡😡🤬🤬.

⭐️

2025-03-11

Ever since new manager arrived at Veterans parkway store in Columbus Georgia , I have been getting re-heated French fries every time I go. Today I get a Krystal burger the bun is so hard it was like toast. How does this happen when you steam them on the grill with meat and onions. It tasted like it was made and left sitting out. Again fries were reheated to make hot but greasy and flimsy not crunchy at all. It has been manager that waited on me last 3 times. I am highly disappointed in this place and it’s always dirty thru drive thru no matter what time you get there. I usually come thru with 5 teenage boys but will not be returning until she is gone. She is also not friendly at all. Pretty much thru food out window and closed quickly and walked away. No others in drive thru at time.

⭐️

2025-03-03

The night shift st this store SUCKS. It's the closest to my house and my daughter loves chili cheese fries. So I try and manage. But every time I come it's always something. I always have to get pulled up for the smallest of things. I asked for a sackful half plain half regular. I was told(Very rudely) they have to lay a full grill and it will be a wait. No problem. But when I got my Krystal's, they were burnt and hard and had pickles mustard and cheese on them. Since they don't want to work, do not give this location any business.