McDonald's

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2024-12-07

I am writing to express my disappointment with a recent order I placed at your establishment. My order ($40) included two 5 meal deals, both of which were missing the chicken nuggets that should have been included. When I initially called to address the issue, the first representative I spoke with did not offer an apology, and while I was explaining the situation, I was placed on hold without any explanation and transferred to another person. The second representative also did not offer an apology. When I asked if I could come back to pick up the missing nuggets the following day, I was told to return tonight, despite the fact that it was already past midnight, and I live about 20 minutes away. When I requested to come earlier, the call was hung up before I could respond. I have over 15 years of experience in customer service, and I believe this situation was handled unprofessionally. A simple apology or acknowledgment of the mistake would have sufficed and gone a long way toward resolving the issue. I understand the challenges of working in a busy 24-hour food establishment, but I believe that basic customer service, such as empathy and an apology, should be a standard practice, even for issues as minor as missing nuggets. I would appreciate it if you could provide additional training to your staff on handling customer concerns with empathy and respect. Just like your employees, I work hard for my money, I expect to receive the items I paid for even if it’s something small. Thank you for your attention to this matter. I hope this feedback will help improve the overall customer experience at your restaurant.

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2024-02-08

This my 1st time rating McDonald’s. The jalapeño quarter pounder was disappointing. I took a photo of how not good looking inside. It was tasteless. No flavor what so ever. The frozen Fanta drink tasted great. Fries where good. Now the reason I gave a 5 even though the burger was not up to par. The chicken nuggets where actually good. I have not had chicken nuggets taste this good since the 80s. All of 2000 it tasted like rubber. But this actually made me think of the 80s. Recommend. I like when I went through drive through they asked if I was doing an mobile order. I was like yes I have. Was not much of a wait compared to some places I been too.

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2024-11-01

Just ordered a double quarter pounder and I can tell you the burger was disgusting! It had a weird smell now Im afraid that I will get sick. The meat was soggy and a little bit raw. Please be aware of what you eat in these fast food chain restaurants.