Portillo's Joliet

⭐️

2025-02-04

I recently ordered a Chicken Caesar Salad, and unfortunately, it did not meet my expectations. The lettuce was spoiled, which made the salad unappetizing. Additionally, the egg was only half, leaving the salad feeling incomplete. Overall, the quality was far from what I would expect for a good salad. I hope improvements are made for future orders."

⭐️⭐️

2024-09-15

Drive Thru Order: Pulled up, our order was promptly taken by the drive thru guy who was welcoming and friendly. We got our food and parked to eat. We unpacked the bags...which were oddly stapled together. There were no spoons for our Chili and Chicken Noodle soup, 1st 🚩. Opened the "Tamale"...the masa, if you want to call it that, was still uncooked and basically corn mush, 2nd 🚩. We unwraped the hot dog. Good thing there was 2, because they were like miniture, kids dogs, 3rd 🚩. We really wanted to like this place but it just seemed like there were more cons than pros. The pro, being the Burger. That was an amazing burger. If we try again, we'll stick to the burgers!

⭐️⭐️⭐️⭐️⭐️

2025-01-26

Kid taking orders in the drive thru around 5:20ish was an absolute delight — give him a raise! It’s so nice to have great customer service and a happy face. It’s a rarity these days and he was out there in the cold, turning around folks days! Wish I had gotten a name!