Wendy's

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2025-03-05

I had a very disappointing experience today. Over the past week I went to this location to get the $3 son of baconator for my family. I only went here because it was closer to me. 2 out of 3 times I was over charged and had to get my money for the extra refunded. However the patties were thicker. Today I went there i ordered the same. Today the burger patties were extreme thin and very small. They never answer the phone so I drove back in rain snow mix. The manager wouldn't even look at the burgers!!! He got mad and said well they were making them wrong and this is right! I said I think I'm getting ripped off they were wrong 3 out of 3 times and you're right today? Give me a refund. He refused and said, " I CANNOT GIVE YOU A REFUND! I CANT DO THAT! " He didn't even look at them! I WILL NOT go back to this location! And if you have a problem call customer service they will help you out 👍

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2025-01-25

I won't be coming back to this location. I pulled up to the drive through and after sitting behind a another car for about Five minutes they car left. I pulled up to give my order and it took five minutes for someone to answer. When they did finally answer they were talking super quiet and told me I was not talking loud enough. After struggling To place my order, they had me pull around to the window only to inform me they were taking cash only... It was also a little strange to have four people just standing around the drive through window talking.

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2025-02-16

I am writing to express my deep dissatisfaction with the service I received at your drive-thru recently. My experience was frustrating and unacceptable for several reasons. Firstly, the drive-thru attendant was inattentive and did not pay attention to my order. I ended up receiving items I did not order, including a chicken sandwich and a bacon egg croissant, while the sandwich I did order—a sausage egg croissant—was missing. When I asked the cashier to read my order back to me, she rudely handed me my receipt instead of confirming the order verbally. Upon realizing that my order was incorrect, I requested a refund. To my surprise the manager refused and told me to come back the next day to speak with another manager, because she was unable to, which I thought was strange because she was a manager as well. Her behavior was completely unprofessional and did not reflect the standards I expect from a managerial position. I am very disappointed with the service I received and the lack of attention to customer satisfaction. I hope this feedback will be taken seriously and that improvements will be made to prevent such incidents in the future.