Portillo's & Barnelli's Naperville

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2025-02-06

Took my mom out for dinner on Monday…we ordered Italian beef meals. After the first bite I noticed the meat tasted funny…took another bite and I was sure. My mother had her sandwich smothered in hot peppers and salt. She’d finished half of her sandwich before she could taste what she thought was spoiled meat. We spoke with the manager, his name was Nicholas. He apologized…stated he eats the Italian beef several times a week and he’s confident it’s fresh. Nicholas offered us something to share or a dessert since he felt as though we had eaten too much of the sandwich. He eventually agreed to providing us 2 hotdogs. Neither of us felt this was a fair resolution however, expressed to him that we were not looking for a refund however, fresh good food. I’ll likely stay away from this location for some time! Soft skills are becoming nonexistent in customer service these days!

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2024-11-04

A super busy location located on Route 59 in Naperville. They do online ordering,drive thru and dine in. We went on a Sunday for lunch and there was limited indoor seating. You place your order but it was confusing as to where you pick up your food as their salads are picked up on the other side of the restaurant. We tried their NEW Chicken Pecan Salad and Greek Salad. Both salads were made fresh and were big enough to share. I had to also get a hotdog and fries as that is what Portillos is know for. We also tried their NEW Caramel Spice Cake. It was fresh and full of flavor but I still like their Chocolate Cake better. I love Portillos food but this location was just too busy and noisy to have an enjoyable meal in my opinion.

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2024-11-03

Checking out the new Portillo's salad menu and I got the Greek chicken salad with chicken on the side and my hubby got the Spicy chopped chicken salad. Both salad came with a small piece of bread and butter and who doesn't love that. Both salad was super delicious and portions are big for a salad. Very filling for the both of us. The spicy chopped salad have giardinera in it with bits of pasta and breaded chicken with house dressing. Chicken Greek Salad got olives, feta cheese, veggies and lots of onions. Both salad was delish. The salted Caramel spiced cake was good but nothing can compare to the famous Portillo's chocolate cake. If I have a choice, I'd pick the chocolate cake every single time. Haha But I will be back for some delicious Portillo's salad!