Portillo's Springfield

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2025-01-21

Stopped in twice over the weekend on my trip. Both nights I ordered the dipped Italian Beef sandwich with sweet peppers fries and the cheese sauce. Night one I ordered the regular sandwich but on night No.2 I ordered the gigantic since I had a receipt code for free large fries. I also added a chocolate cake shake on night No.2. Everything was delicious! The atmosphere screams Route 66 and the staff was friendly. Everytime this Missouri boy is close to Portillo's, he's stopping in. Never disappoints no matter what you order.

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2024-12-26

I regret to say that my recent experience with Portillo’s in Springfield , Illinois was deeply disappointing, especially given the high expectations I had from past visits to their Chicago locations. I ordered a beef sandwich, anticipating the same hearty, flavor-packed delight I had enjoyed before. Unfortunately, what I received fell far short of those expectations. For the price I paid, I expected a satisfying portion of beef. Instead, I was met with disappointment—just a thin strip of beef tucked between two large slices of bread. This isn’t the quality or value I have come to associate with Portillo’s, and it felt like they were skimping on ingredients. This wasn’t an isolated incident at this location in Springfield , Illinois.. The first time, I chalked up the lackluster sandwich to an off day. But after giving them another chance and facing the same issue, it’s clear that their standards have slipped significantly. It feels as though they are taking advantage of their loyal customer base by overpricing a product that doesn’t deliver on its promise. Overall, I feel beyond upset and ripped off. It’s frustrating to see a place with such a strong reputation settle for less in quality at this location. I hope they take this feedback seriously and realign with the high standards that originally made them a favorite.

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2024-10-13

A friend of mine has been telling me about this place for a long time and I'm only in this area a couple times a year so I finally decided to give it a try and it was delicious!!! I suppose it's considered "fast food" but the beef sandwiches are amazing and not your typical fast food item. The portions are generous and there's plenty to choose from on the menu. I strongly suggest Italian beef!! My only issue was I was told fresh bread would be brought out to me because it came with the salad but the employee never brought it.... I was so full from eating the other food that I didn't go back to the counter to ask about it. It's all good... I will definitely be stopping in here the few times a year I pass by though, it was that good. It is on the pricey side but the quality is worth it, in my opinion.