Five Guys

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2024-12-15

The food is amazing, great quality and great taste. Never a disappointment. I previously had a bad experience with the online support. The local staff is AMAZING and went above and beyond to fix what they didn't cause. They showed care and compassion for some thing that most would say I don't get paid for that. Not only did they fix the immediate issue, they continued to ensure that is was not an ongoing issue. I was always going to come back, this ensures I will and will tell others as well.

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2022-12-02

The food tasted good. For some odd reason, one of the burgers we ordered was not rung up. When we went up and ordered 1 burger and told the cashier, she said it was their fault and gave the burger to us. Makes me want to go back again. They also have the best chocolate shakes.

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2024-07-10

I am extremely disappointed and will try a different 5 guys location before I finalize my decision but it's not looking good. It had been a couple years since I had gone to my local 5 guys which I always loved and felt the value was fair. . . So when working in overland and needing a good hardy meal after a long day and preparing for another long day I thought 5 guys would be perfect. Like I said it had been a few years and I know prices have gone up but I was still shocked by how much theirs seemed to have increased. . . . I ordered their biggest burger and a medium fries. When the employee was handing me my food too go in a paper sack I noticed he was nervously eyeing the bag as if the bottom might give way all of a sudden. First bad sign. . . I took the bag with my hand moving underneath to check the risk of such. Didn't seem to horrible so I made for the door. Like all normal humans as soon as I got outside the door I reached in feeling for some delicious hot fresh french fries. A game of hot and cold wasn't on the menu you tho and when I finally got hold of one it was hard and small. Being very hungry I went ahead and ate it and grabbed several more this time and ate those.. . 🤮 They were terrible. Like they had been cooked way too long in old oil. I started to inspect the order of fries I had received. Near the entire order was in this condition. I have never seen such horrid looking and tasting fries. So after a minute or so standing outside I went in and asked for a replacement which they did not hesitate to oblige and they proceeded to make a new order fresh. I inspected the fresh order and while they still looked suspect they seem mile better than before and they have me a larger quantity. They get a couple points for trying to make it right but in the end the fries just still weren't good and I didn't end up eating many. Sadly the burger also was soggy and severally lacking flavor. Between cheese and bacon and 2 patties I don't know how this is possible but they have managed to achieve it. Aftering writing all this it is probably the last time I will ever enter a 5 guys. I hope they right their ship for their faithful patrons before they are all gone.