Sonic Drive-In

⭐️

2025-03-12

I would give 0 stars if I could. I ordered a mobile order last night, Monday the 11th, at 8:33. The app said it would be ready by 8:38. I sat at stall #11 for so long with no response that I left it and went through the drive-through. It was 9:20 by this time. When they gave us our food it was cold and the order was wrong as far as what condiments we asked for. I never even once said anything about that. My issue was that our drinks were melted badly. I ordered four drinks, three of them were slushies. When they were handed to me, they were spilling due to being so melted. I asked that they be remade and the girl that handed them to me said “I'm sorry” and just threw her hands up. I asked to speak to the manager. He came to the window and said “ma'am you ordered ahead” because I used the app and had a mobile order. When I explained that I had been sitting at stall #11 for over 20 minutes with no response, he said “yea you can see we are really busy” and then he threw his hands up like the girl did. When I explained that this wasn't my fault and I just wanted a slushy, he told me that I was now “trespassing” and to “leave his drive-through”. He yelled at my 9-year-old daughter because she said “just give her her money back”. He refused to give me a refund because it was a mobile order & he said I had to request a refund through the app. He took pictures of my vehicle and my license plate and said he was “calling the police” because I demanded that he remake our slushies. I left the drive-through and pulled over into the parking lot. I called the police station and no calls were made. They offered to send an officer for harassment over the way the manager was behaving. I told them not to send an officer out over fast food & I left and went to the Dairy Queen beside Sonic. They were more busy but the food was good & the service was amazing. We will never go back to Sonic.

⭐️

2025-02-21

Very disappointed in the male manager working on 2/18/2025 about 2pm. My 65-year-old mother returned to the drive thru asking for either a different side or refund for her badly made onion rings. (To put it simply, they did not taste like onion rings). She was immediately met with a rude response. The manager refused to accommodate in any way and ultimately called the police on her. RIDICULOUS AND HATEFUL! This situation could have went terribly wrong and led to my elderly mother being brutalized, or worse. Instead of simply fixing their mistake, the person IN CHARGE decided to waste taxpayers’ dollars calling 911 for a NON emergency. His intentions were clearly malicious and, based on these reviews, not uncommon for this location. We will absolutely be taking further action. There is no room for this kind of HATE in our community. SHAME ON YOU ALL!

⭐️

2025-02-06

This location consistently has some of the rudest service. I’ll never understand how someone can respond with sarcasm and a bad attitude when they’re being treated with kindness and respect. I waited in the drive-thru for over 10 minutes just to place an order, and when I did, the worker was rude and even laughed when I decided not to add something else. It seems like there’s always something negative happening on this side of town. Hopefully, this location improves in courtesy and patience—especially when customers are showing them the same.