Rally's

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2025-03-03

Worst restaurant experience I have EVER had during daytime hours. We recently moved extremely close to this Rallys on Broadway. In the past month we have ordered weekly at a minimum from this location. We use the rallyscheckers app and have never had issues w food or service. Today, 3 Mar 25 was different. We placed our order around 1130. Left house to walk to rallys on Broadway at 1140. Arrived to pickup at 1147. Asked a worker for my order at 1154 when she brought someone else's order to window. She was extremely rude and goes on to talk about how I can't just skip the line and I need to wait. I can literally hear her talking about how I think I'm important and act like I can't see how busy they are through the shut glass windows. To be fair, The drive thru was full and there were four walk ups. About 5 mins later (unsure of the exact time) a guy brings my order up. All the seals are broken. He asks me to show him my order receipt. I comply cause I'm just ready to go. I get home, tell my mom, aunt and sister the whole story. They see every seal on every bag in the order is broken so now they say "they probably did something to your food." I have no explanation on why all my seals are broken. We all decide we just want a refund. I walk it back up there. Finally they come talk to me. I ask for a refund. They say no refunds. It must be process through the app. At this point IDGAF I just want this over so now I'm posting this. I will NEVER eat at this location again. Tread lightly all. I feel better getting this off my chest. Edit: I'm editing this 4 hours later after I have calmed down and had time to reflect. I hate that I got so emotional about this visit and feeling like we were not valued or "important" as customers. While my report is accurate, I hope this was a one off. The manager is a sweet person and she did offer to remake our food. She literally is ALWAYS there and i dont know what was up with her team today. We love Rallys ( best fries) and hope she can get this team in shape. Moral of the story on reflection I have had all 5 star visits until this incident which was a one star and I quick to run and tell the internet about. I'm better than that and the manager does not deserve that. TLDR, I had a bad experience today but should not act like this is a bad Rally's. I still have not received my refund but that is a problem I need to deal with through the checksrallys app. 4/5 overall visits. Before today's was 5/5.

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2025-03-10

Long waits and wrong orders I've given this location numerous chances to change my mind about how poorly they do their job, but they're consistent. I currently work less than 5 min drive from here and 9/10 times I'm running late getting back on a 40min lunch, and that's WITH ordering ahead online even if they aren't visibly busy. When they aren't dragging their feet with my order, they get it wrong, if not wrong AND late. If you value your time, or you don't like getting food you didn't order or not getting food you did, don't come here. Not sure how they're still open.

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2024-11-13

Visit was wonderful, food was hot and fresh! Management was very attentive, even verified everything before handing it to me. Restaurant was clean and appeared to be well organized. The crew did an amazing job making my experience memorable!