Rally's

⭐️

2025-03-16

Absolute worst experience. We were visiting from out of town and was extremely excited to see a Rally's. Not a fan of the computer voice taking the order only for our order to be missing items. The women there were not happy to be there nor assist, as if you even took the order to begin with. The girls "Cookies" sweatshirt was filthy. Just to open my 8pc chicken tender for one to look like it was made last week.

⭐️⭐️⭐️

2024-10-30

The people working here are fine. The computer taking drive through orders provides the worst customer service I've ever received from man, machine, or beast. It is impatient. It cuts me off in the middle of ordering anything. It struggles to understand what I want. Last time it was here it just decided I was done with my order after a two second pause. Today it asked me to wait to order for like 7 minutes for no apparent reason. I'm not a technophobe, but I would gladly pay an extra dollar or two for a sandwich if it meant I could make my order with an actual person rather than the pale imitation of one. The technology isn't there yet. Stop trying to force it on us.

⭐️

2025-02-21

This is the second Google review I’ve ever made! I eat out somewhere at least once daily. Most of the time it’s in the evening between 7pm and 2am. I have a big family and I don’t have time to cook every meal. Rally’s happens to be very close to my house so we keep trying to go back to this location in hopes that things have changed.I writing this review for the Newcut location if not, Newcut is the one I am talking about. First, I work at Red Lobster so I know the customer service is unacceptably poor. They are very rude. Every time I go there, the person in the drive-through is so busy they rudely tell me to wait if I say hello before they greet me after I’ve been sitting there long enough to wonder if they are even open and usually when I go there’s no cars in the drive-through and sometimes the lights are out before they’re closing time and they get smart with you for trying to come through. The food always taste like it’s old and I haven’t enjoyed the fries in a couple years. I can’t even make myself go there anymore and that’s a shame because I used to love it. There was so much stuff in the drive-through that I had to get out of my car and move it to actually drive through! It was almost as if they put it there to stop people from coming through because it was like upside down cups, sitting like cones. The hotdogs were horrible. The fries are always old, Everything was cold and the chicken tasted like it had been sitting there for hours. Sadly when I called to talk about something missing from my order, The “manager on duty” or someone acting as such hung up on me and then told me to come up there and tell her to her face. Or she can meet me in the parking lot. I’m a older woman. I have six children and three grandchildren and in no way was I being disrespectful or out of line. I am not a Karen. But, It was like a bunch of loud teenagers being disrespectful and it made me very uneasy. I felt threatened and almost intimidated to even say anything. I wasted over $60 the last time I went and I will ever go unless things change. Only God knows how many times I have returned hoping they got this location in professional order. I called corporate once and nothing ever happened. Place is still the same. Don’t waste your money.