Whataburger

⭐️

2025-03-12

This place was good when they first opened but the service has been going down! I’m not sure why they promote ordering on the app if it takes longer than ordering in the store. Ordered my food tonight at 8:36pm got to the restaurant and “checked in” at 8:46pm there wasn’t anyone in the lobby and maybe 2 cars in the drive through. The manager came out of the bathroom at 8:55pm and locked the lobby door at this point I still didn’t have my food I didn’t get mad or loud I just waited for my food which ended up coming out at 9:06pm. I made the comment about how it took a half an hour for 3 meals the longest and worst service I’ve EVER HAD HERE! I got to my car and see that half my order wasn’t in there so when I went back I told the manager who had a bit of an attitude that I waited a half and hour for what a wrong order and cold fries! I’m definitely going to be filling a BBB complaint against them for half my money back!

⭐️

2025-03-08

Picking up doordash orders, I decided to get something healthier to eat. So I asked for the grilled chicken sandwich. No big deal it's on the menu. Then after waiting a while for everything and paying my bill, I was holding the first sandwich and wiping the gratuitous mustard off the what appeared to be a stepped on bun. It was very burnt but I was about to eat it while waiting for the delivery orders. Then the rep from the window asked me if the sandwich was OK which I said was maybe too much mustard and looked stepped on but I'm just waiting for deliveries. So she made me another sandwich without me asking and then took the over cooked one and gave me an undercooked one that was cut in half indicating they were unsure of temperature. Just use the thermometer so you know it's 165° if you get uncertain. Don't give a customer raw chicken from a drive thru. It's instant diarrhea. And I ate a chunk of it before seeing it. Returned to the same location march 8th, 2025. This time to pick up a doordash that is taking forever because the location locked the lobby and has a slow moving long line. So I order a shake from the menu. After hearing my subtotal with tax i realized the menu is not up to date with register prices. Thats illegal.... photos added for proof. Turns out depsite repeating what i wanted, i was overcharged for something i didnt ask for.

⭐️

2025-03-10

What's the point of doing a mobile order if you still have to burn your gas and spend over 45 minutes waiting for it in the drive thru. I get that they're shorthanded but this is just ridiculous. This is the second time that I've been here this week. The first experience was worse! I got home and didn't have all of what I ordered and had to come back. They need to tighten up or not be 24 hours if that's the case. You wait all this time for your mobile order and it's not even hot anymore.