McDonald's

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2024-11-10

I went to try the Dulce de Leche Frappé, it was so delicious, I loved it. I first saw it on a reel on Instagram, I thought it was here in the United States 🇺🇸 but it was actually in Mexico, I never thought they would bring it here to the United States, which is very good, you should try it since it is only for a limited time here in the United States.

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2024-11-16

The morning shift workers are great and polite. The afternoon and night shift workers are the rudest. They give you an attitude for the littlest requests. Like I can't ask for extra sauce without receiving an attitude or a dirty look.

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2025-02-20

I had a truly appalling experience at the McDonald’s in Lynn, MA, and it’s hard to overstate just how terrible it was. The woman at the counter, that gave me the name “Kimberly”, Spanish -speaking, displayed completely unacceptable behavior. Not only was she rude and dismissive, but her body language was disrespectful , making faces and clearly not interested in providing any level of customer service. To make matters worse, her hygiene was shocking. She touched her face and pimples and proceeded to handle both food and money without washing her hands. This is a basic violation of hygiene standards, especially in a food establishment. When I had an issue with my receipt, this woman called herself name Kimberly outright ignored me, and when I returned the order, she threw the money at me not only unprofessional but also humiliating. To add insult to injury she gave me the wrong change. When I requested to speak with a manager, she claimed to be the manager but refused to provide any contact information for her supervisor. Even worse, she started recording me without my consent after I explicitly asked her not to. Let me be clear: Kimberly or whatever is her name has no business being in a managerial role. She is completely unqualified to handle customer interactions, and her disrespectful attitude and unsanitary practices, lack of money management are a serious concern. Anyone in a leadership position should be setting an example for professionalism, knowledge and hygiene, and Kimberly is doing the exact opposite. On the positive side, Adela, another employee, stepped in and handled the situation with dignity, professionalism, and respect. She de-escalated the situation and treated me the way I should have been treated from the start. If McDonald’s is looking for a competent manager, Adela is the obvious choice. I will be filing a formal complaint with McDonald’s headquarters. The behavior I experienced today from this woman Kimberly is unacceptable and should not be tolerated in any establishment, let alone one where customer service and hygiene should be priorities.