Sonic Drive-In

⭐️⭐️⭐️

2024-09-18

As Canadians, we were excited to try the Sonic Drive-In experience, and we found a location near our hotel. Overall, it was a decent experience, but there were a few hiccups. The first ordering screen we pulled up to wasn’t working, so we had to drive to another one, which was a bit annoying. Once we got to a functioning screen, ordering was easy, and the staff were very nice. They helped us with the order and brought the food out super quickly, which we really appreciated. I ordered a sweet tea and a double cheeseburger. Unfortunately, the sweet tea was a big letdown—the sugar didn’t dissolve properly, so it tasted like unsweetened tea with some sugar added after the fact. Not enjoyable at all. On the other hand, the burger was decent, nothing special but solid overall. The best part of the whole experience was the drive-in concept itself—clicking the button to order and having the food brought out to the car. While I wouldn’t rave about the food, the staff and experience were great. I’d give it three stars.

⭐️

2025-03-05

As a loyal customer to Sonics all over, I’m am very appalled at the customer service at the Peabody Ma location! The manger specifically! I ordered a blue raspberry slush with nerds and strawberries and asked him to add more blue syrup so it can be more blue, he tried to argue with me and rudely stated I would have to pay more if I wanted to add blue syrup. It does not even resemble a blue raspberry slush. As a paying customer, I am very disgusted with the professionalism and lack of customer service skills of a manager.

⭐️

2024-05-25

Once AGAIN we need to do a DoorDash pickup at this location and they close the stalls before midnight, then tell us we can’t pickup unless we wait in the VERY obnoxiously long lines. I even attempted to call and explain the situation to them, & how it would reflect badly on us if we had a long wait time for our delivery, and they just said it’s not their problem and hung up. We then realized that even though they had crazy long lines they had staff outside worrying about TRASH instead of customers, you’d think if they were understaffed they’d wait until they were less busy to take care of an area that wasn’t being used at the moment/probably until morning.