White Castle

⭐️

2024-11-22

Drive thru took over 20min. The cashier was far from hospitable. I said hi and thank you like three times. No response, no eye contact...nothing. Had me feeling like I don't deserve her respect. The restaurant was dirty. When I actually got my food it was cold. Between the wait, the cashier, the cleanliness and the cold food. I did not eat. My advice, go some place else.

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2024-12-15

I go to white Castle every 6 weeks just about, and I always order extra and freeze it for later. You may ask why every 6 weeks because I get my hair done every 6 weeks. The services is always get. And the wait short. I was there 12/13/24 and Faith told me about the rewards and hooked me up with coupons for future visits. Thanks Faith from Angel

⭐️

2023-12-30

Not a very good first experience here. Went with a friend who decided to drive an hour out of Ohio for me to experience a "crave case"?! There are no White Castles in Canada. Anyway, we didn't get our food ordered through drive thru. We weren't told there was a half hour wait but was asked to wait in the disability parking spot #1 (which was already occupied). I went in to use the restroom and possibly order these cheese rings which were new. Not one of the 3 people serving and making the food looked up to even acknowledge I was there. I waited about 10 minutes then called my friend who just told me to come back into the car. Half hour later we were starting to question whether the last parked in spot #1 got our order but she got out of her car because I think she didn't receive her order as well. An hour later we still did not receive our order. The young lady ahead of us received a free drink and her food but asked for her fries to be redone because they were cold and soggy. My friend was quite upset and ask for compensation. She received a lot of attitude and I was quite uncomfortable. Never did I expect an establishment with so many fast food joints to be so rude. I feel like when you work there are certain customer service etiques you must follow and if it gets escalated you should have a person who is better trained to deal with your irritated customers who have been waiting over an hour for their meal. If not, at least let them know the current process so they can decide whether or not they would like to purchase an order. If it is going to be long, they should be notified through drive-thru or when ordering. I'm quite disappointed that not one person said " hello, we're just a little busy and will be with you in a minute" or even look up at me when I was standing at the counter. Something should be said about this new generation who works but don't know how to handle customers who are waiting right in front of them. I can't give a rating for the food but the experience was absolutely horrible. I hope all the other chain locations are not as rude and inconsiderate. I also think that head office should know that two other customers who are waiting in line left without ordering because of how poor the customer service was. I too think they were uncomfortable with the confrontation happening in the store. Absolutely not a good experience that I will definitely share when I cross the border home. Update: The manager called me to apologize. She said it is unusual for it to be so busy and therefore the staff were doing the best they could. I just reiterated that I felt that customer service needed to be improved on. At least they called back to acknowledge my concerns.