Arby's

⭐️

2023-07-23

Had an issue with a dine in order due to a new employee. The new employee handled the situation great, however the cook did not appreciate that we were given the wrong items. So he decided to destroy our correct items. He also tried to intervene with the new employee while a manager was already taking care of us, adding tension to the situation for everyone.

⭐️⭐️⭐️⭐️⭐️

2025-01-25

Jay was beyond amazing today 1/25. She not only didn’t judge that I was trying to figure out how I could afford my meal with the budget, but she went above and beyond with making my daughter feel special. Thank you and we will be back to this location just because of her!

⭐️

2024-05-29

This location dropped to a 1* today 5-29-24. Ordered ahead in the app because it was the beginning of lunch time. Wanted to try one of their burgers. Yet I STILL had to wait over 10 minutes for my Big Cheesey bacon burger. As you can see on the special order ticket I ordered it without the burger sauce as I'm not a fan of that kind of sauce. Finally got my burger at 12:26 7 MINUTES after it's "promised time" on the slip and the app. But the best part is when I got home it was completely WRONG. It was dripping with burger sauce, had no bacon and the other toppings were barely there as well. This is their PREMIUM 8 dollar burger. (see the photos) So I drove back to the restaurant asked for the manager again was made to wait. Finally he comes and decided to make excuses. Didn't apologize just told me hey they make these 6 at a time and I just got the wrong one given to me. Like that was okay with him. So then he brings me my burger and assures me it's correct as he checked it. THEN he finally decided to apologize and asked if I wanted something free to make it up. I didn't as I wasn't there for free stuff I was there for what I ordered. All I asked was for his name and what manager position. Which he gave as Matt the DISTRICT MANAGER. Now I understand WHY these local Arby's are going downhill if it's deemed acceptable for someone that high up to make excuses for poor service and food. It's never about initial quality anymore it's about barely acceptable so the customer just eats it and doesn't come back to bother you. Even worse was that the burger was not very good. Although the menu says they cook them "medium well" mine was way overcooked and has a crunchy bark. And for some reason had a slight fishy taste which I haven't a clue how they managed that. Ohh well now I definitely know I'll NEVER order one of those things again. The Arby's is hit-and-miss. One day you'll get fast friendly service. And then on your next visit it'll be slow and unfriendly. As always I understand staffing issues. But if you want quality people you have to pay them fair wages. And as Arby's as one of the more expensive fast food options they certainly could. But as I was waiting over 15 minutes for my food. I noticed their recruitment sign and it said paying up to $13 an hour. Which is low in the fight for employees at these franchise restaurants.