McDonald's
Classic, long-running fast-food chain known for its burgers & fries.
⭐️
2024-12-25
Had to pick up a mobile order for my parents on Christmas eve, and the place was not staffed for that! It seemed to be 2 people there, one person was making the food, and sending food out the window, while the other person (I assume was the manager) was mopping! In the middle of a rush! She didn’t help him at all! My parents were missing a few fries but I don’t blame the guy since he was all alone! Although he had great customer service, was very nice and polite
⭐️
2025-02-26
McDonald’s is trash 9 out of 10 times these days. Either they get your order wrong, they give you a rock solid bun, it takes forever, or the fries are ice cold. You keep coming back when you crave that nostalgic taste from when you were a kid. But they miss 90% of the time.
⭐️
2024-12-21
DO NOT GO HERE, especially late at night! If you don't have enough staff to handle an average amount of customers, you should not be open 24 hours! My husband arrived at the drive-thru at 1:16 am, and was in line until 2:02am. Multiple people drove off in that time, including ones that already paid. In hindsight, my husband wishes he had too. There was 1 person working the first window taking payments, and only 1 person handling all the orders. After finally getting to the second window, he had to wait even longer for the person to give him all of the items in the order (which was 3 double cheeseburgers, a large fry, and a 10 piece nuggets). It all came out in 3 separate bags, with waiting in between each bag. Most of the time he didn't even know what was going on, as the person kept disappearing for long periods of time. He did witness the other employee seemingly throw up their hands and storm out of the store. After receiving the last bag, when he got home (less than 5 minute drive), the fries were already cold and stale, 2 out of 3 of the burgers were not double cheeseburgers, and the only decent item was the chicken nuggets. We will never go here again. The previous 2 visits were also long waits and wrong orders. We've had enough. Absolutely RIDICULOUS, irritating, and frustrating! WHY is the store open at this time with such an inadequate number of employees, who are either overwhelmed and/or simply don't know how to do their jobs? It's only angering your customers and stressing out your employees, so it would be better to just close overnight.
McDonald's
531 68th St SW, Grand Rapids, MI 49548, USA
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